Participatory Development and Pilot Testing of an Adolescent Health Promotion Chatbot

Background: The use of chatbots may increase engagement with digital behavior change interventions in youth by providing human-like interaction. Following a Person-Based Approach (PBA), integrating user preferences in digital tool development is crucial for engagement, whereas information on youth p...

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Autores principales:	Laura Maenhout, Carmen Peuters, Greet Cardon, Sofie Compernolle, Geert Crombez, Ann DeSmet
Formato:	article
Lenguaje:	EN
Publicado:	Frontiers Media S.A. 2021
Materias:	chatbot development person-based approach adolescents health promotion Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/fc9b56830afa4dac85e426b12e0829d6
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spelling	oai:doaj.org-article:fc9b56830afa4dac85e426b12e0829d62021-11-11T07:05:51ZParticipatory Development and Pilot Testing of an Adolescent Health Promotion Chatbot2296-256510.3389/fpubh.2021.724779https://doaj.org/article/fc9b56830afa4dac85e426b12e0829d62021-11-01T00:00:00Zhttps://www.frontiersin.org/articles/10.3389/fpubh.2021.724779/fullhttps://doaj.org/toc/2296-2565Background: The use of chatbots may increase engagement with digital behavior change interventions in youth by providing human-like interaction. Following a Person-Based Approach (PBA), integrating user preferences in digital tool development is crucial for engagement, whereas information on youth preferences for health chatbots is currently limited.Objective: The aim of this study was to gain an in-depth understanding of adolescents' expectations and preferences for health chatbots and describe the systematic development of a health promotion chatbot.Methods: Three studies in three different stages of PBA were conducted: (1) a qualitative focus group study (n = 36), (2) log data analysis during pretesting (n = 6), and (3) a mixed-method pilot testing (n = 73).Results: Confidentiality, connection to youth culture, and preferences when referring to other sources were important aspects for youth in chatbots. Youth also wanted a chatbot to provide small talk and broader support (e.g., technical support with the tool) rather than specifically in relation to health behaviors. Despite the meticulous approach of PBA, user engagement with the developed chatbot was modest.Conclusion: This study highlights that conducting formative research at different stages is an added value and that adolescents have different chatbot preferences than adults. Further improvement to build an engaging chatbot for youth may stem from using living databases.Laura MaenhoutLaura MaenhoutLaura MaenhoutCarmen PeutersCarmen PeutersGreet CardonSofie CompernolleSofie CompernolleGeert CrombezAnn DeSmetAnn DeSmetFrontiers Media S.A.articlechatbotdevelopmentperson-based approachadolescentshealth promotionPublic aspects of medicineRA1-1270ENFrontiers in Public Health, Vol 9 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	chatbot development person-based approach adolescents health promotion Public aspects of medicine RA1-1270
spellingShingle	chatbot development person-based approach adolescents health promotion Public aspects of medicine RA1-1270 Laura Maenhout Laura Maenhout Laura Maenhout Carmen Peuters Carmen Peuters Greet Cardon Sofie Compernolle Sofie Compernolle Geert Crombez Ann DeSmet Ann DeSmet Participatory Development and Pilot Testing of an Adolescent Health Promotion Chatbot
description	Background: The use of chatbots may increase engagement with digital behavior change interventions in youth by providing human-like interaction. Following a Person-Based Approach (PBA), integrating user preferences in digital tool development is crucial for engagement, whereas information on youth preferences for health chatbots is currently limited.Objective: The aim of this study was to gain an in-depth understanding of adolescents' expectations and preferences for health chatbots and describe the systematic development of a health promotion chatbot.Methods: Three studies in three different stages of PBA were conducted: (1) a qualitative focus group study (n = 36), (2) log data analysis during pretesting (n = 6), and (3) a mixed-method pilot testing (n = 73).Results: Confidentiality, connection to youth culture, and preferences when referring to other sources were important aspects for youth in chatbots. Youth also wanted a chatbot to provide small talk and broader support (e.g., technical support with the tool) rather than specifically in relation to health behaviors. Despite the meticulous approach of PBA, user engagement with the developed chatbot was modest.Conclusion: This study highlights that conducting formative research at different stages is an added value and that adolescents have different chatbot preferences than adults. Further improvement to build an engaging chatbot for youth may stem from using living databases.
format	article
author	Laura Maenhout Laura Maenhout Laura Maenhout Carmen Peuters Carmen Peuters Greet Cardon Sofie Compernolle Sofie Compernolle Geert Crombez Ann DeSmet Ann DeSmet
author_facet	Laura Maenhout Laura Maenhout Laura Maenhout Carmen Peuters Carmen Peuters Greet Cardon Sofie Compernolle Sofie Compernolle Geert Crombez Ann DeSmet Ann DeSmet
author_sort	Laura Maenhout
title	Participatory Development and Pilot Testing of an Adolescent Health Promotion Chatbot
title_short	Participatory Development and Pilot Testing of an Adolescent Health Promotion Chatbot
title_full	Participatory Development and Pilot Testing of an Adolescent Health Promotion Chatbot
title_fullStr	Participatory Development and Pilot Testing of an Adolescent Health Promotion Chatbot
title_full_unstemmed	Participatory Development and Pilot Testing of an Adolescent Health Promotion Chatbot
title_sort	participatory development and pilot testing of an adolescent health promotion chatbot
publisher	Frontiers Media S.A.
publishDate	2021
url	https://doaj.org/article/fc9b56830afa4dac85e426b12e0829d6
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Participatory Development and Pilot Testing of an Adolescent Health Promotion Chatbot

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