PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI

Objective: To determine patient’s level of satisfaction and factors leading to dissatisfaction in selected patients group with health care delivery in outpatients department of CMH Rawalpindi. Study Design: Cross sectional study. Place and Duration of Study: Out Patients Department of Combine...

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Autores principales:	Tahir Sardar, Iqbal Ahmad Khan, Muhammed Alamgir Khan
Formato:	article
Lenguaje:	EN
Publicado:	Army Medical College Rawalpindi 2020
Materias:	patients’ satisfaction tertiary care Medicine R Medicine (General) R5-920
Acceso en línea:	https://doaj.org/article/ff37b61e4bcc47609bbfa3531bb3842b
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spelling	oai:doaj.org-article:ff37b61e4bcc47609bbfa3531bb3842b2021-11-05T03:13:00ZPATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI0030-96482411-8842https://doaj.org/article/ff37b61e4bcc47609bbfa3531bb3842b2020-12-01T00:00:00Zhttps://www.pafmj.org/index.php/PAFMJ/article/view/5850/3096https://doaj.org/toc/0030-9648https://doaj.org/toc/2411-8842Objective: To determine patient’s level of satisfaction and factors leading to dissatisfaction in selected patients group with health care delivery in outpatients department of CMH Rawalpindi. Study Design: Cross sectional study. Place and Duration of Study: Out Patients Department of Combined Military Hospital Rawalpindi, from Sep 2013 to Aug 2015. Methodology: Before data collection, written informed consent was taken from all the participants. The study population comprised of armed forces personnel and their families. Patients, including both, males and females, coming to the outpatient department of Combined Military Hospital Rawalpindi were included in the study through consecutive sampling. Results: Results revealed that only 30% were satisfied. 67% patients were satisfied with the facilities in reception and 70% were satisfied with cleanliness in waiting area. A relatively low level of satisfaction with dealing of nursing assistant was recorded while very high percentage of satisfaction with performance of doctor i.e. 91%, examination done by doctor 91% and information provided by doctor 93% was recorded.90% patients reported high level of satisfaction with medicines provided.95.33% patients were satisfied with lab tests being done in hospital. Conclusion: Assessing satisfaction of patients is a simple and cost effective way for assessment of hospital services. Most of the patients were contented with services delivered in OPD and showed their trust in doctors, medicines provided and lab facilities offered. Majority were willing to revisit the hospital if required.Tahir SardarIqbal Ahmad KhanMuhammed Alamgir KhanArmy Medical College Rawalpindiarticlepatients’ satisfactiontertiary careMedicineRMedicine (General)R5-920ENPakistan Armed Forces Medical Journal, Vol 70, Iss 6, Pp 1929-1934 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	patients’ satisfaction tertiary care Medicine R Medicine (General) R5-920
spellingShingle	patients’ satisfaction tertiary care Medicine R Medicine (General) R5-920 Tahir Sardar Iqbal Ahmad Khan Muhammed Alamgir Khan PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI
description	Objective: To determine patient’s level of satisfaction and factors leading to dissatisfaction in selected patients group with health care delivery in outpatients department of CMH Rawalpindi. Study Design: Cross sectional study. Place and Duration of Study: Out Patients Department of Combined Military Hospital Rawalpindi, from Sep 2013 to Aug 2015. Methodology: Before data collection, written informed consent was taken from all the participants. The study population comprised of armed forces personnel and their families. Patients, including both, males and females, coming to the outpatient department of Combined Military Hospital Rawalpindi were included in the study through consecutive sampling. Results: Results revealed that only 30% were satisfied. 67% patients were satisfied with the facilities in reception and 70% were satisfied with cleanliness in waiting area. A relatively low level of satisfaction with dealing of nursing assistant was recorded while very high percentage of satisfaction with performance of doctor i.e. 91%, examination done by doctor 91% and information provided by doctor 93% was recorded.90% patients reported high level of satisfaction with medicines provided.95.33% patients were satisfied with lab tests being done in hospital. Conclusion: Assessing satisfaction of patients is a simple and cost effective way for assessment of hospital services. Most of the patients were contented with services delivered in OPD and showed their trust in doctors, medicines provided and lab facilities offered. Majority were willing to revisit the hospital if required.
format	article
author	Tahir Sardar Iqbal Ahmad Khan Muhammed Alamgir Khan
author_facet	Tahir Sardar Iqbal Ahmad Khan Muhammed Alamgir Khan
author_sort	Tahir Sardar
title	PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI
title_short	PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI
title_full	PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI
title_fullStr	PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI
title_full_unstemmed	PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI
title_sort	patients satisfaction about health care delivery in out-patients department of combined military hospital rawalpindi
publisher	Army Medical College Rawalpindi
publishDate	2020
url	https://doaj.org/article/ff37b61e4bcc47609bbfa3531bb3842b
work_keys_str_mv	AT tahirsardar patientssatisfactionabouthealthcaredeliveryinoutpatientsdepartmentofcombinedmilitaryhospitalrawalpindi AT iqbalahmadkhan patientssatisfactionabouthealthcaredeliveryinoutpatientsdepartmentofcombinedmilitaryhospitalrawalpindi AT muhammedalamgirkhan patientssatisfactionabouthealthcaredeliveryinoutpatientsdepartmentofcombinedmilitaryhospitalrawalpindi
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PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI

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