Medical service quality, patient satisfaction and intent to revisit: Case study of public hub hospitals in the Republic of Korea.

This study aimed to construct and test structural equation modeling of the causal relationship between quality of healthcare, patient satisfaction, and intent to revisit perceived by patients using regional hub public hospitals. In this study, data of 2,951 outpatients and 3,135 inpatients were coll...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Selin Woo, Mankyu Choi
Formato:	article
Lenguaje:	EN
Publicado:	Public Library of Science (PLoS) 2021
Materias:	Medicine R Science Q
Acceso en línea:	https://doaj.org/article/ffd76347cb7b447d812ded5d10b701ba
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:ffd76347cb7b447d812ded5d10b701ba
record_format	dspace
spelling	oai:doaj.org-article:ffd76347cb7b447d812ded5d10b701ba2021-12-02T20:03:50ZMedical service quality, patient satisfaction and intent to revisit: Case study of public hub hospitals in the Republic of Korea.1932-620310.1371/journal.pone.0252241https://doaj.org/article/ffd76347cb7b447d812ded5d10b701ba2021-01-01T00:00:00Zhttps://doi.org/10.1371/journal.pone.0252241https://doaj.org/toc/1932-6203This study aimed to construct and test structural equation modeling of the causal relationship between quality of healthcare, patient satisfaction, and intent to revisit perceived by patients using regional hub public hospitals. In this study, data of 2,951 outpatients and 3,135 inpatients were collected using the "2018 Regional Hub Public Hospital Operational Evaluation." A structural equation model was used to understand the relationship between patient satisfaction and intent to revisit, and bootstrap analysis was performed. In the direct effect, outpatients were presented in the order of the physician's practice service, the hospital's environment, and patient satisfaction. Inpatients were in the order of the physician's practice service and, medical staff's kindness and consideration,; patient satisfaction was shown in this order. In the indirect effect, the outpatients were presented in the order of physician's practice service, medical staff's kindness and consideration, and hospital's physical environment. Inpatients were introduced in the order of medical staff's kindness and consideration, nurse's practice service, physician's practice service, and patient satisfaction. Regional hub public hospitals need high-quality medical services and efforts from all departments to treat patients with sincerity to improve patient satisfaction and increase intent to revisit.Selin WooMankyu ChoiPublic Library of Science (PLoS)articleMedicineRScienceQENPLoS ONE, Vol 16, Iss 6, p e0252241 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medicine R Science Q
spellingShingle	Medicine R Science Q Selin Woo Mankyu Choi Medical service quality, patient satisfaction and intent to revisit: Case study of public hub hospitals in the Republic of Korea.
description	This study aimed to construct and test structural equation modeling of the causal relationship between quality of healthcare, patient satisfaction, and intent to revisit perceived by patients using regional hub public hospitals. In this study, data of 2,951 outpatients and 3,135 inpatients were collected using the "2018 Regional Hub Public Hospital Operational Evaluation." A structural equation model was used to understand the relationship between patient satisfaction and intent to revisit, and bootstrap analysis was performed. In the direct effect, outpatients were presented in the order of the physician's practice service, the hospital's environment, and patient satisfaction. Inpatients were in the order of the physician's practice service and, medical staff's kindness and consideration,; patient satisfaction was shown in this order. In the indirect effect, the outpatients were presented in the order of physician's practice service, medical staff's kindness and consideration, and hospital's physical environment. Inpatients were introduced in the order of medical staff's kindness and consideration, nurse's practice service, physician's practice service, and patient satisfaction. Regional hub public hospitals need high-quality medical services and efforts from all departments to treat patients with sincerity to improve patient satisfaction and increase intent to revisit.
format	article
author	Selin Woo Mankyu Choi
author_facet	Selin Woo Mankyu Choi
author_sort	Selin Woo
title	Medical service quality, patient satisfaction and intent to revisit: Case study of public hub hospitals in the Republic of Korea.
title_short	Medical service quality, patient satisfaction and intent to revisit: Case study of public hub hospitals in the Republic of Korea.
title_full	Medical service quality, patient satisfaction and intent to revisit: Case study of public hub hospitals in the Republic of Korea.
title_fullStr	Medical service quality, patient satisfaction and intent to revisit: Case study of public hub hospitals in the Republic of Korea.
title_full_unstemmed	Medical service quality, patient satisfaction and intent to revisit: Case study of public hub hospitals in the Republic of Korea.
title_sort	medical service quality, patient satisfaction and intent to revisit: case study of public hub hospitals in the republic of korea.
publisher	Public Library of Science (PLoS)
publishDate	2021
url	https://doaj.org/article/ffd76347cb7b447d812ded5d10b701ba
work_keys_str_mv	AT selinwoo medicalservicequalitypatientsatisfactionandintenttorevisitcasestudyofpublichubhospitalsintherepublicofkorea AT mankyuchoi medicalservicequalitypatientsatisfactionandintenttorevisitcasestudyofpublichubhospitalsintherepublicofkorea
_version_	1718375700184956928

Medical service quality, patient satisfaction and intent to revisit: Case study of public hub hospitals in the Republic of Korea.

Ejemplares similares