Non-urgent patients in an Emergency Medical Service

Background: Emergency Medical Services (ES) are medical-surgical facilities where extremely ill patients, victims of accidents, intoxications and other urgent clinical situations should be rapidly and efficiently attended. However, a worldwide experience is that a large proportion of patients who re...

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Autores principales:	Kalemoglu,Murat, Keskin,Ozcan, Demirbas,Sezai, Özisik,Tahir
Lenguaje:	English
Publicado:	Sociedad Médica de Santiago 2004
Materias:	Emergency Medical Services Emergency Service Hospital First aid Health care facilities manpower and Services
Acceso en línea:	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872004000900009
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spelling	oai:scielo:S0034-988720040009000092005-11-22Non-urgent patients in an Emergency Medical ServiceKalemoglu,MuratKeskin,OzcanDemirbas,SezaiÖzisik,Tahir Emergency Medical Services Emergency Service Hospital First aid Health care facilities manpower and Services Background: Emergency Medical Services (ES) are medical-surgical facilities where extremely ill patients, victims of accidents, intoxications and other urgent clinical situations should be rapidly and efficiently attended. However, a worldwide experience is that a large proportion of patients who require attention in an ES do not qualify as emergencies and they obstruct the possibilities of other patients that should be attended immediately. Aim: To evaluate the medical records in our ES and to assess whether patients understand what is a true emergency and which is the role of an ES. Methods: Patients attended in the ES of Haydarpasa Military Teaching Hospital in 2001-2002 were classified according to their diagnosis. A random sample of patients and relatives were surveyed about why they required medical attention in the ES. Results: 77,134 patients (39,327 female, 51%) were attended. The most common illness diagnosed was upper respiratory tract infection (18,423 patients, 23.9%). The true emergency condition rate in patients presenting to our ES was lower (44%) than the non-emergency condition rate. Conclusions: Improvements in public education are needed to solve this problem. Also, Primary Care facilities should be improved in order to reduce the demand for medical attention in ES by non-urgent patients (Rev Méd Chile 2004; 132: 1085-9)info:eu-repo/semantics/openAccessSociedad Médica de SantiagoRevista médica de Chile v.132 n.9 20042004-09-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872004000900009en10.4067/S0034-98872004000900009
institution	Scielo Chile
collection	Scielo Chile
language	English
topic	Emergency Medical Services Emergency Service Hospital First aid Health care facilities manpower and Services
spellingShingle	Emergency Medical Services Emergency Service Hospital First aid Health care facilities manpower and Services Kalemoglu,Murat Keskin,Ozcan Demirbas,Sezai Özisik,Tahir Non-urgent patients in an Emergency Medical Service
description	Background: Emergency Medical Services (ES) are medical-surgical facilities where extremely ill patients, victims of accidents, intoxications and other urgent clinical situations should be rapidly and efficiently attended. However, a worldwide experience is that a large proportion of patients who require attention in an ES do not qualify as emergencies and they obstruct the possibilities of other patients that should be attended immediately. Aim: To evaluate the medical records in our ES and to assess whether patients understand what is a true emergency and which is the role of an ES. Methods: Patients attended in the ES of Haydarpasa Military Teaching Hospital in 2001-2002 were classified according to their diagnosis. A random sample of patients and relatives were surveyed about why they required medical attention in the ES. Results: 77,134 patients (39,327 female, 51%) were attended. The most common illness diagnosed was upper respiratory tract infection (18,423 patients, 23.9%). The true emergency condition rate in patients presenting to our ES was lower (44%) than the non-emergency condition rate. Conclusions: Improvements in public education are needed to solve this problem. Also, Primary Care facilities should be improved in order to reduce the demand for medical attention in ES by non-urgent patients (Rev Méd Chile 2004; 132: 1085-9)
author	Kalemoglu,Murat Keskin,Ozcan Demirbas,Sezai Özisik,Tahir
author_facet	Kalemoglu,Murat Keskin,Ozcan Demirbas,Sezai Özisik,Tahir
author_sort	Kalemoglu,Murat
title	Non-urgent patients in an Emergency Medical Service
title_short	Non-urgent patients in an Emergency Medical Service
title_full	Non-urgent patients in an Emergency Medical Service
title_fullStr	Non-urgent patients in an Emergency Medical Service
title_full_unstemmed	Non-urgent patients in an Emergency Medical Service
title_sort	non-urgent patients in an emergency medical service
publisher	Sociedad Médica de Santiago
publishDate	2004
url	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872004000900009
work_keys_str_mv	AT kalemoglumurat nonurgentpatientsinanemergencymedicalservice AT keskinozcan nonurgentpatientsinanemergencymedicalservice AT demirbassezai nonurgentpatientsinanemergencymedicalservice AT ozisiktahir nonurgentpatientsinanemergencymedicalservice
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Non-urgent patients in an Emergency Medical Service

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