Los predictores de satisfacción de pacientes en un centro hospitalario universitario

Background: Client satisfaction is an important indicator of the quality of services, and health care is not an exemption. Aim: To explore and establish the predictors that exert the greater influence on the level of satisfaction with the service offered in a University Hospital. Material and method...

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Autores principales:	Castillo,Luis, Dougnac,Alberto, Vicente,Irene, Muñoz,Víctor, Rojas,Víctor
Lenguaje:	Spanish / Castilian
Publicado:	Sociedad Médica de Santiago 2007
Materias:	Delivery of health care Patients care management Patient satisfaction
Acceso en línea:	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872007000600002
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spelling	oai:scielo:S0034-988720070006000022014-01-06Los predictores de satisfacción de pacientes en un centro hospitalario universitarioCastillo,LuisDougnac,AlbertoVicente,IreneMuñoz,VíctorRojas,Víctor Delivery of health care Patients care management Patient satisfaction Background: Client satisfaction is an important indicator of the quality of services, and health care is not an exemption. Aim: To explore and establish the predictors that exert the greater influence on the level of satisfaction with the service offered in a University Hospital. Material and method: The source of the study is a data base, obtained from a survery made to 355 patients of the Hospital Clínico de la Pontificia Universidad Católica de Chile prior to discharge. A multiple regression analysis was used to determine the relative importance of the different factors in the quality of service. The regression variables were reduced to a number of factors, obtained of Factorial Analysis and a Varimax rotation, allowing them to clarify their relations. Results: After performing the main components analysis, seven factors or dimensions that explained a 69% of the total variance were obtained. The predictive model explains up to 40% of the criterion variable (Global Satisfaction during the hospitalization). The factor with the greatest predictive power was the relationship between the patients and nursing staff. Other factors that emerged as important were communication, medical attention and room conditions. Conclusions: Perceptive type components had the greater relative weight to determine the level of patient satisfaction in this surveyinfo:eu-repo/semantics/openAccessSociedad Médica de SantiagoRevista médica de Chile v.135 n.6 20072007-06-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872007000600002es10.4067/S0034-98872007000600002
institution	Scielo Chile
collection	Scielo Chile
language	Spanish / Castilian
topic	Delivery of health care Patients care management Patient satisfaction
spellingShingle	Delivery of health care Patients care management Patient satisfaction Castillo,Luis Dougnac,Alberto Vicente,Irene Muñoz,Víctor Rojas,Víctor Los predictores de satisfacción de pacientes en un centro hospitalario universitario
description	Background: Client satisfaction is an important indicator of the quality of services, and health care is not an exemption. Aim: To explore and establish the predictors that exert the greater influence on the level of satisfaction with the service offered in a University Hospital. Material and method: The source of the study is a data base, obtained from a survery made to 355 patients of the Hospital Clínico de la Pontificia Universidad Católica de Chile prior to discharge. A multiple regression analysis was used to determine the relative importance of the different factors in the quality of service. The regression variables were reduced to a number of factors, obtained of Factorial Analysis and a Varimax rotation, allowing them to clarify their relations. Results: After performing the main components analysis, seven factors or dimensions that explained a 69% of the total variance were obtained. The predictive model explains up to 40% of the criterion variable (Global Satisfaction during the hospitalization). The factor with the greatest predictive power was the relationship between the patients and nursing staff. Other factors that emerged as important were communication, medical attention and room conditions. Conclusions: Perceptive type components had the greater relative weight to determine the level of patient satisfaction in this survey
author	Castillo,Luis Dougnac,Alberto Vicente,Irene Muñoz,Víctor Rojas,Víctor
author_facet	Castillo,Luis Dougnac,Alberto Vicente,Irene Muñoz,Víctor Rojas,Víctor
author_sort	Castillo,Luis
title	Los predictores de satisfacción de pacientes en un centro hospitalario universitario
title_short	Los predictores de satisfacción de pacientes en un centro hospitalario universitario
title_full	Los predictores de satisfacción de pacientes en un centro hospitalario universitario
title_fullStr	Los predictores de satisfacción de pacientes en un centro hospitalario universitario
title_full_unstemmed	Los predictores de satisfacción de pacientes en un centro hospitalario universitario
title_sort	los predictores de satisfacción de pacientes en un centro hospitalario universitario
publisher	Sociedad Médica de Santiago
publishDate	2007
url	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872007000600002
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Los predictores de satisfacción de pacientes en un centro hospitalario universitario

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