Evaluación multidimensional de los servicios de salud para adolescentes en centros de Atención Primaria en una comuna de Santiago

Background: Adolescents are an especially vulnerable age group in terms of behavioral issues and require skilled teams in health centers. Aim: To assess the quality of health services provided to teenage users in Primary Health Care. Material and Methods: A study of multiple cases was carried out in...

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Autores principales:	Williams de T,Catalina, Poblete A,Fernando, Baldrich A,Francisca
Lenguaje:	Spanish / Castilian
Publicado:	Sociedad Médica de Santiago 2012
Materias:	Adolescent Adolescent Health Services Primary Health Care
Acceso en línea:	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872012000900007
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spelling	oai:scielo:S0034-988720120009000072013-01-02Evaluación multidimensional de los servicios de salud para adolescentes en centros de Atención Primaria en una comuna de SantiagoWilliams de T,CatalinaPoblete A,FernandoBaldrich A,Francisca Adolescent Adolescent Health Services Primary Health Care Background: Adolescents are an especially vulnerable age group in terms of behavioral issues and require skilled teams in health centers. Aim: To assess the quality of health services provided to teenage users in Primary Health Care. Material and Methods: A study of multiple cases was carried out in two family health centers in Puente Alto, Chile. Health services delivered to adolescents were evaluated from the provider's perspective, through qualitative design of focus groups and interviews to the care teams at each centre. For technical quality, comparing electronic records of two tracer conditions (prenatal care and depression) with technical standards established by Delphi methodology and from teenage users perspective, through a survey of service satisfaction. Results: In both centers, providers perceived a lack of training in adolescent care, a deficient preventive approach and a limited access to care. The technical evaluation showed an inappropriate recording of both tracer conditions. The instrument used to assess user satisfaction survey was reliable and showed that the best perceived issue was medical care and treatment, and the least perceived, was the access to the services. Conclusions: Professionals working in these health care facilities, feel unprepared to provide comprehensive approach to adolescents. The surveyed teenagers complained of limited access to care. Therefore this age group continues to be as a non-priority group for health care.info:eu-repo/semantics/openAccessSociedad Médica de SantiagoRevista médica de Chile v.140 n.9 20122012-09-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872012000900007es10.4067/S0034-98872012000900007
institution	Scielo Chile
collection	Scielo Chile
language	Spanish / Castilian
topic	Adolescent Adolescent Health Services Primary Health Care
spellingShingle	Adolescent Adolescent Health Services Primary Health Care Williams de T,Catalina Poblete A,Fernando Baldrich A,Francisca Evaluación multidimensional de los servicios de salud para adolescentes en centros de Atención Primaria en una comuna de Santiago
description	Background: Adolescents are an especially vulnerable age group in terms of behavioral issues and require skilled teams in health centers. Aim: To assess the quality of health services provided to teenage users in Primary Health Care. Material and Methods: A study of multiple cases was carried out in two family health centers in Puente Alto, Chile. Health services delivered to adolescents were evaluated from the provider's perspective, through qualitative design of focus groups and interviews to the care teams at each centre. For technical quality, comparing electronic records of two tracer conditions (prenatal care and depression) with technical standards established by Delphi methodology and from teenage users perspective, through a survey of service satisfaction. Results: In both centers, providers perceived a lack of training in adolescent care, a deficient preventive approach and a limited access to care. The technical evaluation showed an inappropriate recording of both tracer conditions. The instrument used to assess user satisfaction survey was reliable and showed that the best perceived issue was medical care and treatment, and the least perceived, was the access to the services. Conclusions: Professionals working in these health care facilities, feel unprepared to provide comprehensive approach to adolescents. The surveyed teenagers complained of limited access to care. Therefore this age group continues to be as a non-priority group for health care.
author	Williams de T,Catalina Poblete A,Fernando Baldrich A,Francisca
author_facet	Williams de T,Catalina Poblete A,Fernando Baldrich A,Francisca
author_sort	Williams de T,Catalina
title	Evaluación multidimensional de los servicios de salud para adolescentes en centros de Atención Primaria en una comuna de Santiago
title_short	Evaluación multidimensional de los servicios de salud para adolescentes en centros de Atención Primaria en una comuna de Santiago
title_full	Evaluación multidimensional de los servicios de salud para adolescentes en centros de Atención Primaria en una comuna de Santiago
title_fullStr	Evaluación multidimensional de los servicios de salud para adolescentes en centros de Atención Primaria en una comuna de Santiago
title_full_unstemmed	Evaluación multidimensional de los servicios de salud para adolescentes en centros de Atención Primaria en una comuna de Santiago
title_sort	evaluación multidimensional de los servicios de salud para adolescentes en centros de atención primaria en una comuna de santiago
publisher	Sociedad Médica de Santiago
publishDate	2012
url	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872012000900007
work_keys_str_mv	AT williamsdetcatalina evaluacionmultidimensionaldelosserviciosdesaludparaadolescentesencentrosdeatencionprimariaenunacomunadesantiago AT pobleteafernando evaluacionmultidimensionaldelosserviciosdesaludparaadolescentesencentrosdeatencionprimariaenunacomunadesantiago AT baldrichafrancisca evaluacionmultidimensionaldelosserviciosdesaludparaadolescentesencentrosdeatencionprimariaenunacomunadesantiago
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Evaluación multidimensional de los servicios de salud para adolescentes en centros de Atención Primaria en una comuna de Santiago

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