Comunicación de errores médicos a pacientes y familiares: interrogantes y herramientas

For several years and in many different ways, medical errors have been studied. As expected, the majority of efforts have been directed to prevent clinical errors during the different phases of health care. Nevertheless, less attention has been given to what happens when a negative effect has alread...

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Autores principales:	Bascuñán,María Luz, Arriagada,Ana María
Lenguaje:	Spanish / Castilian
Publicado:	Sociedad Médica de Santiago 2016
Materias:	Communication Disclosure Ethics Medical Errors
Acceso en línea:	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872016000900013
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spelling	oai:scielo:S0034-988720160009000132016-12-23Comunicación de errores médicos a pacientes y familiares: interrogantes y herramientasBascuñán,María LuzArriagada,Ana María Communication Disclosure Ethics Medical Errors For several years and in many different ways, medical errors have been studied. As expected, the majority of efforts have been directed to prevent clinical errors during the different phases of health care. Nevertheless, less attention has been given to what happens when a negative effect has already occurred. The present work describes the doubts and difficulties that doctors deal with when facing an error and to describe the communicational tools that the literature offers to cope with them. The definition of medical error was the starting point that was used to later analyze the evidence about what, why and how to inform medical errors from an ethical and technical point of view. In the light of new legal exigencies, communicational and health protocols are revised, distinguishing those that are used for conveying bad news and medical errors. The importance of the ethical and communicational formation of the professionals is emphasized, identifying certain hindering aspects of the medical culture. This culture promotes an idea of the doctor as a professional who knows everything, does not make mistakes and acts in isolation. These do not reflect personal attributes in the professional and in the health team, required for a good professional practice.info:eu-repo/semantics/openAccessSociedad Médica de SantiagoRevista médica de Chile v.144 n.9 20162016-09-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872016000900013es10.4067/S0034-98872016000900013
institution	Scielo Chile
collection	Scielo Chile
language	Spanish / Castilian
topic	Communication Disclosure Ethics Medical Errors
spellingShingle	Communication Disclosure Ethics Medical Errors Bascuñán,María Luz Arriagada,Ana María Comunicación de errores médicos a pacientes y familiares: interrogantes y herramientas
description	For several years and in many different ways, medical errors have been studied. As expected, the majority of efforts have been directed to prevent clinical errors during the different phases of health care. Nevertheless, less attention has been given to what happens when a negative effect has already occurred. The present work describes the doubts and difficulties that doctors deal with when facing an error and to describe the communicational tools that the literature offers to cope with them. The definition of medical error was the starting point that was used to later analyze the evidence about what, why and how to inform medical errors from an ethical and technical point of view. In the light of new legal exigencies, communicational and health protocols are revised, distinguishing those that are used for conveying bad news and medical errors. The importance of the ethical and communicational formation of the professionals is emphasized, identifying certain hindering aspects of the medical culture. This culture promotes an idea of the doctor as a professional who knows everything, does not make mistakes and acts in isolation. These do not reflect personal attributes in the professional and in the health team, required for a good professional practice.
author	Bascuñán,María Luz Arriagada,Ana María
author_facet	Bascuñán,María Luz Arriagada,Ana María
author_sort	Bascuñán,María Luz
title	Comunicación de errores médicos a pacientes y familiares: interrogantes y herramientas
title_short	Comunicación de errores médicos a pacientes y familiares: interrogantes y herramientas
title_full	Comunicación de errores médicos a pacientes y familiares: interrogantes y herramientas
title_fullStr	Comunicación de errores médicos a pacientes y familiares: interrogantes y herramientas
title_full_unstemmed	Comunicación de errores médicos a pacientes y familiares: interrogantes y herramientas
title_sort	comunicación de errores médicos a pacientes y familiares: interrogantes y herramientas
publisher	Sociedad Médica de Santiago
publishDate	2016
url	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872016000900013
work_keys_str_mv	AT bascunanmarialuz comunicaciondeerroresmedicosapacientesyfamiliaresinterrogantesyherramientas AT arriagadaanamaria comunicaciondeerroresmedicosapacientesyfamiliaresinterrogantesyherramientas
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Comunicación de errores médicos a pacientes y familiares: interrogantes y herramientas

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