Satisfacción usuaria en urgencia oftalmológica: evaluación de la consistencia interna y validez de constructo de un instrumento aplicado en Chile
Background: Ocular trauma is a distressing condition feared by the general public. Aim: To evaluate the construct validity and internal consistency of an instrument to measure the level of user satisfaction in patients treated at an Ocular Trauma and Ophthalmological Emergency Unit. Material and Met...
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Sociedad Médica de Santiago
2017
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oai:scielo:S0034-988720170001000072017-05-15Satisfacción usuaria en urgencia oftalmológica: evaluación de la consistencia interna y validez de constructo de un instrumento aplicado en ChileWerlinger C,FabiolaAndrighetti C,FranciscoSalazar S,NicolásCerna S,IgnacioCampos G,MiguelBustamante V,Patricio Emergencies Ophthalmology Patient Satisfaction Quality of Health Care Validation Studies Background: Ocular trauma is a distressing condition feared by the general public. Aim: To evaluate the construct validity and internal consistency of an instrument to measure the level of user satisfaction in patients treated at an Ocular Trauma and Ophthalmological Emergency Unit. Material and Methods: A survey to measure user satisfaction was applied to patients consulting at the Ocular Trauma Unit in a public hospital on April 2014. Internal consistency and construct validity from the estimated Cronbach alpha coefficient and factor analysis were assessed. Results: Surveys answered by 138 patients aged 45 ± 15 years (93% men), were analyzed. The reliability obtained for the final questionnaire was 0.88. The factor analysis yielded four factors responsible for explaining 74.1% of the total variance, related to quality of clinical information, treatment by health care personnel, lighting conditions, environment and noise and waiting time and overall assessment of service. Conclusions: These results allow to consider the instrument as a useful and reliable tool that can be applied to ophthalmological emergency service users in Chile.info:eu-repo/semantics/openAccessSociedad Médica de SantiagoRevista médica de Chile v.145 n.1 20172017-01-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872017000100007es10.4067/S0034-98872017000100007 |
| institution |
Scielo Chile |
| collection |
Scielo Chile |
| language |
Spanish / Castilian |
| topic |
Emergencies Ophthalmology Patient Satisfaction Quality of Health Care Validation Studies |
| spellingShingle |
Emergencies Ophthalmology Patient Satisfaction Quality of Health Care Validation Studies Werlinger C,Fabiola Andrighetti C,Francisco Salazar S,Nicolás Cerna S,Ignacio Campos G,Miguel Bustamante V,Patricio Satisfacción usuaria en urgencia oftalmológica: evaluación de la consistencia interna y validez de constructo de un instrumento aplicado en Chile |
| description |
Background: Ocular trauma is a distressing condition feared by the general public. Aim: To evaluate the construct validity and internal consistency of an instrument to measure the level of user satisfaction in patients treated at an Ocular Trauma and Ophthalmological Emergency Unit. Material and Methods: A survey to measure user satisfaction was applied to patients consulting at the Ocular Trauma Unit in a public hospital on April 2014. Internal consistency and construct validity from the estimated Cronbach alpha coefficient and factor analysis were assessed. Results: Surveys answered by 138 patients aged 45 ± 15 years (93% men), were analyzed. The reliability obtained for the final questionnaire was 0.88. The factor analysis yielded four factors responsible for explaining 74.1% of the total variance, related to quality of clinical information, treatment by health care personnel, lighting conditions, environment and noise and waiting time and overall assessment of service. Conclusions: These results allow to consider the instrument as a useful and reliable tool that can be applied to ophthalmological emergency service users in Chile. |
| author |
Werlinger C,Fabiola Andrighetti C,Francisco Salazar S,Nicolás Cerna S,Ignacio Campos G,Miguel Bustamante V,Patricio |
| author_facet |
Werlinger C,Fabiola Andrighetti C,Francisco Salazar S,Nicolás Cerna S,Ignacio Campos G,Miguel Bustamante V,Patricio |
| author_sort |
Werlinger C,Fabiola |
| title |
Satisfacción usuaria en urgencia oftalmológica: evaluación de la consistencia interna y validez de constructo de un instrumento aplicado en Chile |
| title_short |
Satisfacción usuaria en urgencia oftalmológica: evaluación de la consistencia interna y validez de constructo de un instrumento aplicado en Chile |
| title_full |
Satisfacción usuaria en urgencia oftalmológica: evaluación de la consistencia interna y validez de constructo de un instrumento aplicado en Chile |
| title_fullStr |
Satisfacción usuaria en urgencia oftalmológica: evaluación de la consistencia interna y validez de constructo de un instrumento aplicado en Chile |
| title_full_unstemmed |
Satisfacción usuaria en urgencia oftalmológica: evaluación de la consistencia interna y validez de constructo de un instrumento aplicado en Chile |
| title_sort |
satisfacción usuaria en urgencia oftalmológica: evaluación de la consistencia interna y validez de constructo de un instrumento aplicado en chile |
| publisher |
Sociedad Médica de Santiago |
| publishDate |
2017 |
| url |
http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872017000100007 |
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| _version_ |
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