Prevalencia de violencia física, abuso verbal y factores asociados en trabajadores/as de servicios de emergencia en establecimientos de salud públicos y privados

Background: One of the peculiarities of our society is the increase in violence and its repercussions in various areas. Health care is not an exemption. Aim: To determine the prevalence of physical violence, verbal abuse towards emergency service health care workers at two public and two private h...

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Autores principales:	Paravic-Klijn,Tatiana, Burgos-Moreno,Mónica
Lenguaje:	Spanish / Castilian
Publicado:	Sociedad Médica de Santiago 2018
Materias:	Aggression Emergency Service, Hospital Health Personnel Physical Abuse
Acceso en línea:	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872018000600727
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spelling	oai:scielo:S0034-988720180006007272018-08-24Prevalencia de violencia física, abuso verbal y factores asociados en trabajadores/as de servicios de emergencia en establecimientos de salud públicos y privadosParavic-Klijn,TatianaBurgos-Moreno,Mónica Aggression Emergency Service, Hospital Health Personnel Physical Abuse Background: One of the peculiarities of our society is the increase in violence and its repercussions in various areas. Health care is not an exemption. Aim: To determine the prevalence of physical violence, verbal abuse towards emergency service health care workers at two public and two private health centers in the province of Concepción, Chile. Material and Methods: A questionnaire for Work Violence in Health Centers, with dimensions about physical violence and verbal abuse was applied to 366 health care workers, stratified according to center and occupational categories. Results: Thirteen percent of workers perceived physical violence. Paramedical technicians had the higher risk of perceiving this type of violence. Fifty nine percent of workers perceived verbal abuse. Nurses and administrative staff had the higher risk of perceiving this type of violence. The most common offenders were patients and family. The most common form of coping with abuse was avoiding a reaction. Most of the physical and verbal aggressions were not reported or denounced. Conclusions: There is a high prevalence of verbal abuse and physical violence in emergency services, which requires measures to achieve a zero tolerance to violence in these spaces.info:eu-repo/semantics/openAccessSociedad Médica de SantiagoRevista médica de Chile v.146 n.6 20182018-06-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872018000600727es10.4067/s0034-98872018000600727
institution	Scielo Chile
collection	Scielo Chile
language	Spanish / Castilian
topic	Aggression Emergency Service, Hospital Health Personnel Physical Abuse
spellingShingle	Aggression Emergency Service, Hospital Health Personnel Physical Abuse Paravic-Klijn,Tatiana Burgos-Moreno,Mónica Prevalencia de violencia física, abuso verbal y factores asociados en trabajadores/as de servicios de emergencia en establecimientos de salud públicos y privados
description	Background: One of the peculiarities of our society is the increase in violence and its repercussions in various areas. Health care is not an exemption. Aim: To determine the prevalence of physical violence, verbal abuse towards emergency service health care workers at two public and two private health centers in the province of Concepción, Chile. Material and Methods: A questionnaire for Work Violence in Health Centers, with dimensions about physical violence and verbal abuse was applied to 366 health care workers, stratified according to center and occupational categories. Results: Thirteen percent of workers perceived physical violence. Paramedical technicians had the higher risk of perceiving this type of violence. Fifty nine percent of workers perceived verbal abuse. Nurses and administrative staff had the higher risk of perceiving this type of violence. The most common offenders were patients and family. The most common form of coping with abuse was avoiding a reaction. Most of the physical and verbal aggressions were not reported or denounced. Conclusions: There is a high prevalence of verbal abuse and physical violence in emergency services, which requires measures to achieve a zero tolerance to violence in these spaces.
author	Paravic-Klijn,Tatiana Burgos-Moreno,Mónica
author_facet	Paravic-Klijn,Tatiana Burgos-Moreno,Mónica
author_sort	Paravic-Klijn,Tatiana
title	Prevalencia de violencia física, abuso verbal y factores asociados en trabajadores/as de servicios de emergencia en establecimientos de salud públicos y privados
title_short	Prevalencia de violencia física, abuso verbal y factores asociados en trabajadores/as de servicios de emergencia en establecimientos de salud públicos y privados
title_full	Prevalencia de violencia física, abuso verbal y factores asociados en trabajadores/as de servicios de emergencia en establecimientos de salud públicos y privados
title_fullStr	Prevalencia de violencia física, abuso verbal y factores asociados en trabajadores/as de servicios de emergencia en establecimientos de salud públicos y privados
title_full_unstemmed	Prevalencia de violencia física, abuso verbal y factores asociados en trabajadores/as de servicios de emergencia en establecimientos de salud públicos y privados
title_sort	prevalencia de violencia física, abuso verbal y factores asociados en trabajadores/as de servicios de emergencia en establecimientos de salud públicos y privados
publisher	Sociedad Médica de Santiago
publishDate	2018
url	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872018000600727
work_keys_str_mv	AT paravicklijntatiana prevalenciadeviolenciafisicaabusoverbalyfactoresasociadosentrabajadoresasdeserviciosdeemergenciaenestablecimientosdesaludpublicosyprivados AT burgosmorenomonica prevalenciadeviolenciafisicaabusoverbalyfactoresasociadosentrabajadoresasdeserviciosdeemergenciaenestablecimientosdesaludpublicosyprivados
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Prevalencia de violencia física, abuso verbal y factores asociados en trabajadores/as de servicios de emergencia en establecimientos de salud públicos y privados

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