Medición de la calidad del trato al usuario tras la introducción del asistente-alumno en centros de salud familiar en Chile

Background: The time dedicated to patients and how they are treated are crucial in the evaluation of health care quality. Medical students acting as medical assistants could improve the perception of a good quality of care among ambulatory patients. Aim: To evaluate if the presence of Student-Assi...

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Autores principales:	Concha I.,Marcelo, Hirschberg G.,Alan, Arraño R.,Nicolás, Cárcamo I.,Marcela, Mañalich M.,Jaime
Lenguaje:	Spanish / Castilian
Publicado:	Sociedad Médica de Santiago 2020
Materias:	Patient Care Team Primary Health Care Quality of Health Care Students, Medical
Acceso en línea:	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872020000100060
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spelling	oai:scielo:S0034-988720200001000602020-04-02Medición de la calidad del trato al usuario tras la introducción del asistente-alumno en centros de salud familiar en ChileConcha I.,MarceloHirschberg G.,AlanArraño R.,NicolásCárcamo I.,MarcelaMañalich M.,Jaime Patient Care Team Primary Health Care Quality of Health Care Students, Medical Background: The time dedicated to patients and how they are treated are crucial in the evaluation of health care quality. Medical students acting as medical assistants could improve the perception of a good quality of care among ambulatory patients. Aim: To evaluate if the presence of Student-Assistants improves the patients’ perception of health care quality in ambulatory primary care. Patients and Methods: Quasi–experimental exploratory study. In two health care centers, patients answered a questionnaire about their perception of how they were treated at baseline and after an intervention period. In one center, prior to the appointment of the patient with the doctor, the student interviewed patients focusing on chief complaints and registered their vital signs, orally presenting this information to the clinician. In the other center, there was no student intervention. Patients answered the questionnaire at the end of appointments. Results: At baseline 103 patients answered the questionnaire (58 in the experimental and 45 in the control center). After the intervention, 121 patients answered it (56 in the experimental and 65 in the control center). Basal scores were 6,25 and 6,06 in experimental and control center, respectively (p = NS). After the intervention, the scores were 6,49 and 6,15, respectively (p = 0,01). Conclusions: These data support the hypothesis that the presence of a Student-Assistant could improve the perception of patients about how they are treated at primary health care centers.info:eu-repo/semantics/openAccessSociedad Médica de SantiagoRevista médica de Chile v.148 n.1 20202020-01-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872020000100060es10.4067/S0034-98872020000100060
institution	Scielo Chile
collection	Scielo Chile
language	Spanish / Castilian
topic	Patient Care Team Primary Health Care Quality of Health Care Students, Medical
spellingShingle	Patient Care Team Primary Health Care Quality of Health Care Students, Medical Concha I.,Marcelo Hirschberg G.,Alan Arraño R.,Nicolás Cárcamo I.,Marcela Mañalich M.,Jaime Medición de la calidad del trato al usuario tras la introducción del asistente-alumno en centros de salud familiar en Chile
description	Background: The time dedicated to patients and how they are treated are crucial in the evaluation of health care quality. Medical students acting as medical assistants could improve the perception of a good quality of care among ambulatory patients. Aim: To evaluate if the presence of Student-Assistants improves the patients’ perception of health care quality in ambulatory primary care. Patients and Methods: Quasi–experimental exploratory study. In two health care centers, patients answered a questionnaire about their perception of how they were treated at baseline and after an intervention period. In one center, prior to the appointment of the patient with the doctor, the student interviewed patients focusing on chief complaints and registered their vital signs, orally presenting this information to the clinician. In the other center, there was no student intervention. Patients answered the questionnaire at the end of appointments. Results: At baseline 103 patients answered the questionnaire (58 in the experimental and 45 in the control center). After the intervention, 121 patients answered it (56 in the experimental and 65 in the control center). Basal scores were 6,25 and 6,06 in experimental and control center, respectively (p = NS). After the intervention, the scores were 6,49 and 6,15, respectively (p = 0,01). Conclusions: These data support the hypothesis that the presence of a Student-Assistant could improve the perception of patients about how they are treated at primary health care centers.
author	Concha I.,Marcelo Hirschberg G.,Alan Arraño R.,Nicolás Cárcamo I.,Marcela Mañalich M.,Jaime
author_facet	Concha I.,Marcelo Hirschberg G.,Alan Arraño R.,Nicolás Cárcamo I.,Marcela Mañalich M.,Jaime
author_sort	Concha I.,Marcelo
title	Medición de la calidad del trato al usuario tras la introducción del asistente-alumno en centros de salud familiar en Chile
title_short	Medición de la calidad del trato al usuario tras la introducción del asistente-alumno en centros de salud familiar en Chile
title_full	Medición de la calidad del trato al usuario tras la introducción del asistente-alumno en centros de salud familiar en Chile
title_fullStr	Medición de la calidad del trato al usuario tras la introducción del asistente-alumno en centros de salud familiar en Chile
title_full_unstemmed	Medición de la calidad del trato al usuario tras la introducción del asistente-alumno en centros de salud familiar en Chile
title_sort	medición de la calidad del trato al usuario tras la introducción del asistente-alumno en centros de salud familiar en chile
publisher	Sociedad Médica de Santiago
publishDate	2020
url	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872020000100060
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Medición de la calidad del trato al usuario tras la introducción del asistente-alumno en centros de salud familiar en Chile

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