A process model to support automated measurement and detection of out-of-bounds events in a hospital laboratory process

Business Activity Monitoring (BAM) allows organizations to capture enterprise events from their source systems and utilize these to detect non-compliant business situations. Similar concepts may be leveraged in the healthcare domain to improve the quality of patient care and the efficiency of clinic...

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Autores principales:	Costello,Claire, Molloy,Owen
Lenguaje:	English
Publicado:	Universidad de Talca 2009
Materias:	Business activity monitoring Process performance measurement Process modelling and definition languages Event modelling Six Sigma
Acceso en línea:	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762009000200004
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spelling	oai:scielo:S0718-187620090002000042018-10-12A process model to support automated measurement and detection of out-of-bounds events in a hospital laboratory processCostello,ClaireMolloy,Owen Business activity monitoring Process performance measurement Process modelling and definition languages Event modelling Six Sigma Business Activity Monitoring (BAM) allows organizations to capture enterprise events from their source systems and utilize these to detect non-compliant business situations. Similar concepts may be leveraged in the healthcare domain to improve the quality of patient care and the efficiency of clinical processes. This paper introduces a generic set of constructs for formally specifying threshold values relevant for cycle time and utilization calculations. It also describes a mechanism to capture information, including thresholds, about important business parameters for Six Sigma measurement. This full set of constructs are the basis for automated measurement and monitoring and are incorporated into the process model during the definition or capture phase thereby linking the definition and monitoring phases through a common underlying process model. Bespoke software is also described which uses the constructs contributed by this research to manage and monitor process models and enterprise events. A process performance module provides automated measurement and monitoring capabilities. At an aggregate level, this is achieved through the provision of process cycle time data for selected time periods on demand and the examination of business processes at frequent intervals with alerts generated for exceptional scenarios. At a more granular level, this solution uses a rules-based approach to evaluate individual events and generate alerts for out-of-bounds business parameters. This paper demonstrates the benefits of these capabilities for health informatics through application to a Laboratory Testing process observed at a local hospital. The paper also suggests recommendations for the extension of current modelling languages with respect to the constructs detailed herein.info:eu-repo/semantics/openAccessUniversidad de TalcaJournal of theoretical and applied electronic commerce research v.4 n.2 20092009-08-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762009000200004en10.4067/S0718-18762009000200004
institution	Scielo Chile
collection	Scielo Chile
language	English
topic	Business activity monitoring Process performance measurement Process modelling and definition languages Event modelling Six Sigma
spellingShingle	Business activity monitoring Process performance measurement Process modelling and definition languages Event modelling Six Sigma Costello,Claire Molloy,Owen A process model to support automated measurement and detection of out-of-bounds events in a hospital laboratory process
description	Business Activity Monitoring (BAM) allows organizations to capture enterprise events from their source systems and utilize these to detect non-compliant business situations. Similar concepts may be leveraged in the healthcare domain to improve the quality of patient care and the efficiency of clinical processes. This paper introduces a generic set of constructs for formally specifying threshold values relevant for cycle time and utilization calculations. It also describes a mechanism to capture information, including thresholds, about important business parameters for Six Sigma measurement. This full set of constructs are the basis for automated measurement and monitoring and are incorporated into the process model during the definition or capture phase thereby linking the definition and monitoring phases through a common underlying process model. Bespoke software is also described which uses the constructs contributed by this research to manage and monitor process models and enterprise events. A process performance module provides automated measurement and monitoring capabilities. At an aggregate level, this is achieved through the provision of process cycle time data for selected time periods on demand and the examination of business processes at frequent intervals with alerts generated for exceptional scenarios. At a more granular level, this solution uses a rules-based approach to evaluate individual events and generate alerts for out-of-bounds business parameters. This paper demonstrates the benefits of these capabilities for health informatics through application to a Laboratory Testing process observed at a local hospital. The paper also suggests recommendations for the extension of current modelling languages with respect to the constructs detailed herein.
author	Costello,Claire Molloy,Owen
author_facet	Costello,Claire Molloy,Owen
author_sort	Costello,Claire
title	A process model to support automated measurement and detection of out-of-bounds events in a hospital laboratory process
title_short	A process model to support automated measurement and detection of out-of-bounds events in a hospital laboratory process
title_full	A process model to support automated measurement and detection of out-of-bounds events in a hospital laboratory process
title_fullStr	A process model to support automated measurement and detection of out-of-bounds events in a hospital laboratory process
title_full_unstemmed	A process model to support automated measurement and detection of out-of-bounds events in a hospital laboratory process
title_sort	process model to support automated measurement and detection of out-of-bounds events in a hospital laboratory process
publisher	Universidad de Talca
publishDate	2009
url	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762009000200004
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A process model to support automated measurement and detection of out-of-bounds events in a hospital laboratory process

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