Determinants of Consumers’ Perceived Trust in IT-Ecosystems
Digital ecosystems, or IT-ecosystems (ITEs), are composed of multiple and independent entities such as individuals, organizations, services, software, and applications. Together, these elements create a number of new independent systems that operate and communicate with their own infrastructure (man...
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| Lenguaje: | English |
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Universidad de Talca
2010
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oai:scielo:S0718-187620100002000092018-10-12Determinants of Consumers’ Perceived Trust in IT-EcosystemsWiedmann,Klaus-PeterHennigs,NadineVarelmann,DieterReeh,Marc-Oliver Trust Trustworthiness IT-ecosystems Digital environment Man-machine-interaction Digital ecosystems, or IT-ecosystems (ITEs), are composed of multiple and independent entities such as individuals, organizations, services, software, and applications. Together, these elements create a number of new independent systems that operate and communicate with their own infrastructure (man to machine; machine to machine; person to person), sharing one or several missions. A better understanding of how ITEs and their interconnected components create benefits and added value for different types of consumers is of particular importance to the establishment of digital environments and to managing their resources. Considering different components of perceived trust in ITEs, we rely in this paper on a multi-dimensional framework of trust effects that includes system-centric as well as user-centric determinants of trust. Based on our conceptual model, we develop two sets of propositions. The first ones address technological drivers of trust in ITEs, whereas the second set of propositions considers individual as well as social drivers of trust. The model and propositions are discussed with reference to preliminary empirical results as well as to future research steps and business implications.info:eu-repo/semantics/openAccessUniversidad de TalcaJournal of theoretical and applied electronic commerce research v.5 n.2 20102010-08-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762010000200009en10.4067/S0718-18762010000200009 |
| institution |
Scielo Chile |
| collection |
Scielo Chile |
| language |
English |
| topic |
Trust Trustworthiness IT-ecosystems Digital environment Man-machine-interaction |
| spellingShingle |
Trust Trustworthiness IT-ecosystems Digital environment Man-machine-interaction Wiedmann,Klaus-Peter Hennigs,Nadine Varelmann,Dieter Reeh,Marc-Oliver Determinants of Consumers’ Perceived Trust in IT-Ecosystems |
| description |
Digital ecosystems, or IT-ecosystems (ITEs), are composed of multiple and independent entities such as individuals, organizations, services, software, and applications. Together, these elements create a number of new independent systems that operate and communicate with their own infrastructure (man to machine; machine to machine; person to person), sharing one or several missions. A better understanding of how ITEs and their interconnected components create benefits and added value for different types of consumers is of particular importance to the establishment of digital environments and to managing their resources. Considering different components of perceived trust in ITEs, we rely in this paper on a multi-dimensional framework of trust effects that includes system-centric as well as user-centric determinants of trust. Based on our conceptual model, we develop two sets of propositions. The first ones address technological drivers of trust in ITEs, whereas the second set of propositions considers individual as well as social drivers of trust. The model and propositions are discussed with reference to preliminary empirical results as well as to future research steps and business implications. |
| author |
Wiedmann,Klaus-Peter Hennigs,Nadine Varelmann,Dieter Reeh,Marc-Oliver |
| author_facet |
Wiedmann,Klaus-Peter Hennigs,Nadine Varelmann,Dieter Reeh,Marc-Oliver |
| author_sort |
Wiedmann,Klaus-Peter |
| title |
Determinants of Consumers’ Perceived Trust in IT-Ecosystems |
| title_short |
Determinants of Consumers’ Perceived Trust in IT-Ecosystems |
| title_full |
Determinants of Consumers’ Perceived Trust in IT-Ecosystems |
| title_fullStr |
Determinants of Consumers’ Perceived Trust in IT-Ecosystems |
| title_full_unstemmed |
Determinants of Consumers’ Perceived Trust in IT-Ecosystems |
| title_sort |
determinants of consumers’ perceived trust in it-ecosystems |
| publisher |
Universidad de Talca |
| publishDate |
2010 |
| url |
http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762010000200009 |
| work_keys_str_mv |
AT wiedmannklauspeter determinantsofconsumersrsquoperceivedtrustinitecosystems AT hennigsnadine determinantsofconsumersrsquoperceivedtrustinitecosystems AT varelmanndieter determinantsofconsumersrsquoperceivedtrustinitecosystems AT reehmarcoliver determinantsofconsumersrsquoperceivedtrustinitecosystems |
| _version_ |
1714202199886659584 |