Applying Business Process Change (BPC) to Implement Multi-agency Collaboration: The Case of the Greek Public Administration

A great number of recent studies in the e-government area focus on investigating how technology-induced changes in the public sector connect with the New Public Management (NPM) reform, envisioned by many politicians. Researchers in this field contend that e-government denotes a structural and proce...

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Autores principales:	Pateli,Adamantia, Philippidou,Sofia
Lenguaje:	English
Publicado:	Universidad de Talca 2011
Materias:	E -government Business process change Integration Multi-agency collaboration Greece
Acceso en línea:	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762011000100009
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spelling	oai:scielo:S0718-187620110001000092018-10-12Applying Business Process Change (BPC) to Implement Multi-agency Collaboration: The Case of the Greek Public AdministrationPateli,AdamantiaPhilippidou,Sofia E -government Business process change Integration Multi-agency collaboration Greece A great number of recent studies in the e-government area focus on investigating how technology-induced changes in the public sector connect with the New Public Management (NPM) reform, envisioned by many politicians. Researchers in this field contend that e-government denotes a structural and process-oriented change of governmental organizations, with the objective of getting them to run more efficiently. Adopting this perspective, this paper revisits a well-established business process change (BPC) methodology for the public sector and applies it to analyse the Greek initiative of Citizens Service Centers (CSCs) towards a one-stop hybrid (physical and electronic) government model. Considering the particularities of public organizations, we position our research as dealing fundamentally with ex-ante planned incremental changes at the micro level, being part of either a revolutionary or evolutionary transformation program at the macro level. We argue in favor of extending the six stages of the initially prescribed BPC methodology with an additional stage, named ’institutionalize change’. This serves the need of applying BPC to implement changes that enable multi-agency collaboration at a national level.info:eu-repo/semantics/openAccessUniversidad de TalcaJournal of theoretical and applied electronic commerce research v.6 n.1 20112011-04-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762011000100009en10.4067/S0718-18762011000100009
institution	Scielo Chile
collection	Scielo Chile
language	English
topic	E -government Business process change Integration Multi-agency collaboration Greece
spellingShingle	E -government Business process change Integration Multi-agency collaboration Greece Pateli,Adamantia Philippidou,Sofia Applying Business Process Change (BPC) to Implement Multi-agency Collaboration: The Case of the Greek Public Administration
description	A great number of recent studies in the e-government area focus on investigating how technology-induced changes in the public sector connect with the New Public Management (NPM) reform, envisioned by many politicians. Researchers in this field contend that e-government denotes a structural and process-oriented change of governmental organizations, with the objective of getting them to run more efficiently. Adopting this perspective, this paper revisits a well-established business process change (BPC) methodology for the public sector and applies it to analyse the Greek initiative of Citizens Service Centers (CSCs) towards a one-stop hybrid (physical and electronic) government model. Considering the particularities of public organizations, we position our research as dealing fundamentally with ex-ante planned incremental changes at the micro level, being part of either a revolutionary or evolutionary transformation program at the macro level. We argue in favor of extending the six stages of the initially prescribed BPC methodology with an additional stage, named ’institutionalize change’. This serves the need of applying BPC to implement changes that enable multi-agency collaboration at a national level.
author	Pateli,Adamantia Philippidou,Sofia
author_facet	Pateli,Adamantia Philippidou,Sofia
author_sort	Pateli,Adamantia
title	Applying Business Process Change (BPC) to Implement Multi-agency Collaboration: The Case of the Greek Public Administration
title_short	Applying Business Process Change (BPC) to Implement Multi-agency Collaboration: The Case of the Greek Public Administration
title_full	Applying Business Process Change (BPC) to Implement Multi-agency Collaboration: The Case of the Greek Public Administration
title_fullStr	Applying Business Process Change (BPC) to Implement Multi-agency Collaboration: The Case of the Greek Public Administration
title_full_unstemmed	Applying Business Process Change (BPC) to Implement Multi-agency Collaboration: The Case of the Greek Public Administration
title_sort	applying business process change (bpc) to implement multi-agency collaboration: the case of the greek public administration
publisher	Universidad de Talca
publishDate	2011
url	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762011000100009
work_keys_str_mv	AT pateliadamantia applyingbusinessprocesschangebpctoimplementmultiagencycollaborationthecaseofthegreekpublicadministration AT philippidousofia applyingbusinessprocesschangebpctoimplementmultiagencycollaborationthecaseofthegreekpublicadministration
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Applying Business Process Change (BPC) to Implement Multi-agency Collaboration: The Case of the Greek Public Administration

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