The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services

The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services

The focus of this paper is to evaluate the benefits of a Japanese e-government project. In this research, the Importance-Performance Analysis (IPA) grid was used to measure the e-government benefits from the users’ perspective. A list of 27 government benefits was identified from the e-gov...

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Autores principales: Seng Wong,Meng, Hideki,Nishimoto, George,Philip
Lenguaje:English
Publicado: Universidad de Talca 2011
Materias:
E-government
Importance-Performance analysis
E-government benefits
Evaluation methods
Japan
Acceso en línea:http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762011000200003
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spelling oai:scielo:S0718-187620110002000032018-10-12The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government ServicesSeng Wong,MengHideki,NishimotoGeorge,Philip E-government Importance-Performance analysis E-government benefits Evaluation methods Japan The focus of this paper is to evaluate the benefits of a Japanese e-government project. In this research, the Importance-Performance Analysis (IPA) grid was used to measure the e-government benefits from the users’ perspective. A list of 27 government benefits was identified from the e-government literature reviews and each of the benefits was rated using a five point Likert scale. On a five point Likert scale, the online survey enables the users to rate the relative importance of the benefits, followed by another benefit performance rating. The purpose of the survey is not only to measure the actual satisfaction level, but also to highlight important areas for improvements. The IPA, a two-dimensional grid, is broken into four categories: (1) Concentrate Here; (2) Keep Up the Good Work; (3) Low Priority; and (4) Possible Overkill, to enable each of the benefits to be plotted into the grid. It is a clear and powerful evaluation tool for government to find out attributes that are doing well and attributes that need to be improved, which require action immediately. The results are useful in identifying areas for strategic focus to help develop Japan’s future e-government strategy.info:eu-repo/semantics/openAccessUniversidad de TalcaJournal of theoretical and applied electronic commerce research v.6 n.2 20112011-08-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762011000200003en10.4067/S0718-18762011000200003
institution Scielo Chile
collection Scielo Chile
language English
topic E-government
Importance-Performance analysis
E-government benefits
Evaluation methods
Japan
spellingShingle E-government
Importance-Performance analysis
E-government benefits
Evaluation methods
Japan
Seng Wong,Meng
Hideki,Nishimoto
George,Philip
The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services
description The focus of this paper is to evaluate the benefits of a Japanese e-government project. In this research, the Importance-Performance Analysis (IPA) grid was used to measure the e-government benefits from the users’ perspective. A list of 27 government benefits was identified from the e-government literature reviews and each of the benefits was rated using a five point Likert scale. On a five point Likert scale, the online survey enables the users to rate the relative importance of the benefits, followed by another benefit performance rating. The purpose of the survey is not only to measure the actual satisfaction level, but also to highlight important areas for improvements. The IPA, a two-dimensional grid, is broken into four categories: (1) Concentrate Here; (2) Keep Up the Good Work; (3) Low Priority; and (4) Possible Overkill, to enable each of the benefits to be plotted into the grid. It is a clear and powerful evaluation tool for government to find out attributes that are doing well and attributes that need to be improved, which require action immediately. The results are useful in identifying areas for strategic focus to help develop Japan’s future e-government strategy.
author Seng Wong,Meng
Hideki,Nishimoto
George,Philip
author_facet Seng Wong,Meng
Hideki,Nishimoto
George,Philip
author_sort Seng Wong,Meng
title The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services
title_short The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services
title_full The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services
title_fullStr The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services
title_full_unstemmed The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services
title_sort use of importance-performance analysis (ipa) in evaluating japan’s e-government services
publisher Universidad de Talca
publishDate 2011
url http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762011000200003
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