Distrust, Fear and Emotional Learning: An Online Auction Perspective

This exploratory research explores the emotional perspective of online distrust, where distrust is a fear. Fear is one of the negative emotions where the situational state is motive-inconsistent and uncertainty is present. A review of literature explores distrust as a fear, emotions, emotional learn...

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Autor principal:	Bewsell,Glenn Robert
Lenguaje:	English
Publicado:	Universidad de Talca 2012
Materias:	Fear Distrust Emotional learning E-commerce Online auction Community website
Acceso en línea:	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762012000200002
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spelling	oai:scielo:S0718-187620120002000022018-10-12Distrust, Fear and Emotional Learning: An Online Auction PerspectiveBewsell,Glenn Robert Fear Distrust Emotional learning E-commerce Online auction Community website This exploratory research explores the emotional perspective of online distrust, where distrust is a fear. Fear is one of the negative emotions where the situational state is motive-inconsistent and uncertainty is present. A review of literature explores distrust as a fear, emotions, emotional learning and identifies cognitive dimensions consistent with fear. These cognitive dimensions are motive-inconsistent situational state, uncertainty, goal-path obstacle, effort, and agency/control. Textual data is collected from an online auction community website to support this research. The dimensions consistent with fear are identified within the data collected and analyzed using qualitative analysis. Goal-path obstacles are identified within the data as; value incongruence, user isolation, user inefficacy, and financial. The goal-path obstacles identified are consistent with types of fear. The research findings are discussed in terms of the theory and offers suggestions to practitioners to improve the design of online auctions by reducing the effects of fear and emotional learning.info:eu-repo/semantics/openAccessUniversidad de TalcaJournal of theoretical and applied electronic commerce research v.7 n.2 20122012-08-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762012000200002en10.4067/S0718-18762012000200002
institution	Scielo Chile
collection	Scielo Chile
language	English
topic	Fear Distrust Emotional learning E-commerce Online auction Community website
spellingShingle	Fear Distrust Emotional learning E-commerce Online auction Community website Bewsell,Glenn Robert Distrust, Fear and Emotional Learning: An Online Auction Perspective
description	This exploratory research explores the emotional perspective of online distrust, where distrust is a fear. Fear is one of the negative emotions where the situational state is motive-inconsistent and uncertainty is present. A review of literature explores distrust as a fear, emotions, emotional learning and identifies cognitive dimensions consistent with fear. These cognitive dimensions are motive-inconsistent situational state, uncertainty, goal-path obstacle, effort, and agency/control. Textual data is collected from an online auction community website to support this research. The dimensions consistent with fear are identified within the data collected and analyzed using qualitative analysis. Goal-path obstacles are identified within the data as; value incongruence, user isolation, user inefficacy, and financial. The goal-path obstacles identified are consistent with types of fear. The research findings are discussed in terms of the theory and offers suggestions to practitioners to improve the design of online auctions by reducing the effects of fear and emotional learning.
author	Bewsell,Glenn Robert
author_facet	Bewsell,Glenn Robert
author_sort	Bewsell,Glenn Robert
title	Distrust, Fear and Emotional Learning: An Online Auction Perspective
title_short	Distrust, Fear and Emotional Learning: An Online Auction Perspective
title_full	Distrust, Fear and Emotional Learning: An Online Auction Perspective
title_fullStr	Distrust, Fear and Emotional Learning: An Online Auction Perspective
title_full_unstemmed	Distrust, Fear and Emotional Learning: An Online Auction Perspective
title_sort	distrust, fear and emotional learning: an online auction perspective
publisher	Universidad de Talca
publishDate	2012
url	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762012000200002
work_keys_str_mv	AT bewsellglennrobert distrustfearandemotionallearninganonlineauctionperspective
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Distrust, Fear and Emotional Learning: An Online Auction Perspective

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