Investigating the Post-Adoption Attitude of the Web Based Content Management System within Organization

Abstract: In technology acceptance literature, few have studied end users’ post-adoption attitude of technologies within organizational contexts before end-users start using the technology- the pre-implementation stage. This research proposes that perceived usefulness, appropriateness, and...

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Autores principales: Hwang,Yujong, Chung,Jin-Young, Shin,Dong-Hee
Lenguaje:English
Publicado: Universidad de Talca 2018
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Acceso en línea:http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762018000200104
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Sumario:Abstract: In technology acceptance literature, few have studied end users’ post-adoption attitude of technologies within organizational contexts before end-users start using the technology- the pre-implementation stage. This research proposes that perceived usefulness, appropriateness, and perceived behavioral control have influences on post-adoption attitudes toward web based content management systems. The proposed model was empirically tested using the Partial Least Squares technique with the 148 web based content management system end-users’ data collected from a large organization in a field setting. As theorized, all three variables were found to be significant determinants of system users’ post-adoption attitude in the pre-implementation stage. Furthermore, appropriateness was found to be the strongest determinant of systems users’ post-adoption attitude. The study findings provide important insights on enhancing system users’ post-adoption attitude in the pre-implementation stage.