Electronic Ticketing System As a Process of Innovation

Considering the increased complexity in the competitive landscape, innovation is the keyword of the post-industrial era, and in order to be attained by the enterprises, it requires new strategies, capabilities and competencies. Considering this scenario this study included analysis of improvements a...

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Autores principales:	Mendes Lübeck,Rafael, Wittmann,Milton Luiz, Flores Battistella,Luciana
Lenguaje:	English
Publicado:	Universidad Alberto Hurtado. Facultad de Economía y Negocios 2012
Materias:	Innovation in services electronic ticketing public transport
Acceso en línea:	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242012000100002
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spelling	oai:scielo:S0718-272420120001000022012-05-14Electronic Ticketing System As a Process of InnovationMendes Lübeck,RafaelWittmann,Milton LuizFlores Battistella,Luciana Innovation in services electronic ticketing public transport Considering the increased complexity in the competitive landscape, innovation is the keyword of the post-industrial era, and in order to be attained by the enterprises, it requires new strategies, capabilities and competencies. Considering this scenario this study included analysis of improvements achieved with the implementation of the e-ticketing system in a case of public transport in major cities of southern Brazil categorized as cases ß and ?. Furthermore, it aimed to ascertain whether the improvements in information management provided by electronic ticketing qualify it as an innovation. The research was based on the theoretical model of innovation described in Tables 1, 2, 3, 4 in order to guide the research activities described. Qualitative data was collected through interviews and document analysis. The collected information was analyzed using content analysis and the amount of vehicles and passengers in the cities covered by the survey were used as secondary data. The characteristic effects of innovation were found to be in line with the results of e-ticketing in the cases analyzed, making this system a way to attain innovation. In accordance with the guidelines set for this study, it is worth emphasizing that the impacts of the e-ticketing system were considered innovative, not the system itself, because electronic billing was a means to achieve innovation and not an innovation per se.info:eu-repo/semantics/openAccessUniversidad Alberto Hurtado. Facultad de Economía y NegociosJournal of technology management & innovation v.7 n.1 20122012-03-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242012000100002en10.4067/S0718-27242012000100002
institution	Scielo Chile
collection	Scielo Chile
language	English
topic	Innovation in services electronic ticketing public transport
spellingShingle	Innovation in services electronic ticketing public transport Mendes Lübeck,Rafael Wittmann,Milton Luiz Flores Battistella,Luciana Electronic Ticketing System As a Process of Innovation
description	Considering the increased complexity in the competitive landscape, innovation is the keyword of the post-industrial era, and in order to be attained by the enterprises, it requires new strategies, capabilities and competencies. Considering this scenario this study included analysis of improvements achieved with the implementation of the e-ticketing system in a case of public transport in major cities of southern Brazil categorized as cases ß and ?. Furthermore, it aimed to ascertain whether the improvements in information management provided by electronic ticketing qualify it as an innovation. The research was based on the theoretical model of innovation described in Tables 1, 2, 3, 4 in order to guide the research activities described. Qualitative data was collected through interviews and document analysis. The collected information was analyzed using content analysis and the amount of vehicles and passengers in the cities covered by the survey were used as secondary data. The characteristic effects of innovation were found to be in line with the results of e-ticketing in the cases analyzed, making this system a way to attain innovation. In accordance with the guidelines set for this study, it is worth emphasizing that the impacts of the e-ticketing system were considered innovative, not the system itself, because electronic billing was a means to achieve innovation and not an innovation per se.
author	Mendes Lübeck,Rafael Wittmann,Milton Luiz Flores Battistella,Luciana
author_facet	Mendes Lübeck,Rafael Wittmann,Milton Luiz Flores Battistella,Luciana
author_sort	Mendes Lübeck,Rafael
title	Electronic Ticketing System As a Process of Innovation
title_short	Electronic Ticketing System As a Process of Innovation
title_full	Electronic Ticketing System As a Process of Innovation
title_fullStr	Electronic Ticketing System As a Process of Innovation
title_full_unstemmed	Electronic Ticketing System As a Process of Innovation
title_sort	electronic ticketing system as a process of innovation
publisher	Universidad Alberto Hurtado. Facultad de Economía y Negocios
publishDate	2012
url	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242012000100002
work_keys_str_mv	AT mendeslubeckrafael electronicticketingsystemasaprocessofinnovation AT wittmannmiltonluiz electronicticketingsystemasaprocessofinnovation AT floresbattistellaluciana electronicticketingsystemasaprocessofinnovation
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Electronic Ticketing System As a Process of Innovation

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