The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project

The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project

This study critically examines the transition process followed by a state-owned airline in a major IT migration project (introduction of novel electronic services). The change management process proposed by Kotter (1995) is examined in relation to the different phases identified, based on an intervi...

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Autores principales: Malagas,Konstantinos N, Kourousis,Kyriakos I, Baxter,Glenn, Nikitakos,Nikitas, Gritzalis,Stefanos
Lenguaje:English
Publicado: Universidad Alberto Hurtado. Facultad de Economía y Negocios 2013
Materias:
change management
organizational change
e-ticket
e-services
airlines
Acceso en línea:http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242013000200006
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spelling oai:scielo:S0718-272420130002000062013-08-13The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration ProjectMalagas,Konstantinos NKourousis,Kyriakos IBaxter,GlennNikitakos,NikitasGritzalis,Stefanos change management organizational change e-ticket e-services airlines This study critically examines the transition process followed by a state-owned airline in a major IT migration project (introduction of novel electronic services). The change management process proposed by Kotter (1995) is examined in relation to the different phases identified, based on an interview based qualitative research. Focusing on the project team leaders a set of results is identified / determined, which provides significant insight into the key factors, deficiencies and outcomes of the project, with reference to the characteristics of a state-owned company. Further elaboration of the proposed methodology is deemed to be applicable in the identification of the weak and strong points of similar change projects.info:eu-repo/semantics/openAccessUniversidad Alberto Hurtado. Facultad de Economía y NegociosJournal of technology management & innovation v.8 n.2 20132013-05-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242013000200006en10.4067/S0718-27242013000200006
institution Scielo Chile
collection Scielo Chile
language English
topic change management
organizational change
e-ticket
e-services
airlines
spellingShingle change management
organizational change
e-ticket
e-services
airlines
Malagas,Konstantinos N
Kourousis,Kyriakos I
Baxter,Glenn
Nikitakos,Nikitas
Gritzalis,Stefanos
The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project
description This study critically examines the transition process followed by a state-owned airline in a major IT migration project (introduction of novel electronic services). The change management process proposed by Kotter (1995) is examined in relation to the different phases identified, based on an interview based qualitative research. Focusing on the project team leaders a set of results is identified / determined, which provides significant insight into the key factors, deficiencies and outcomes of the project, with reference to the characteristics of a state-owned company. Further elaboration of the proposed methodology is deemed to be applicable in the identification of the weak and strong points of similar change projects.
author Malagas,Konstantinos N
Kourousis,Kyriakos I
Baxter,Glenn
Nikitakos,Nikitas
Gritzalis,Stefanos
author_facet Malagas,Konstantinos N
Kourousis,Kyriakos I
Baxter,Glenn
Nikitakos,Nikitas
Gritzalis,Stefanos
author_sort Malagas,Konstantinos N
title The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project
title_short The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project
title_full The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project
title_fullStr The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project
title_full_unstemmed The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project
title_sort introduction of innovative services in a state owned airline: a case study of an it migration project
publisher Universidad Alberto Hurtado. Facultad de Economía y Negocios
publishDate 2013
url http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242013000200006
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