The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project

The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project

This study critically examines the transition process followed by a state-owned airline in a major IT migration project (introduction of novel electronic services). The change management process proposed by Kotter (1995) is examined in relation to the different phases identified, based on an intervi...

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Autores principales: Malagas,Konstantinos N, Kourousis,Kyriakos I, Baxter,Glenn, Nikitakos,Nikitas, Gritzalis,Stefanos
Lenguaje:English
Publicado: Universidad Alberto Hurtado. Facultad de Economía y Negocios 2013
Materias:
change management
organizational change
e-ticket
e-services
airlines
Acceso en línea:http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242013000200006
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