Public Service Innovation and Evaluation Indicators

This paper analyzes innovation in public services with emphasis on the application of evaluation indicators. It considers the clean development mechanism (CDM) projects developed in the Bandeirantes and São João landfills, both located in the city of São Paulo, Brazil. There are two methodological p...

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Autores principales:	Cruz,Silvia, Paulino,Sônia
Lenguaje:	English
Publicado:	Universidad Alberto Hurtado. Facultad de Economía y Negocios 2013
Materias:	clean development mechanism service innovation urban solid waste sector sustainability evaluation indicators
Acceso en línea:	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242013000300026
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spelling	oai:scielo:S0718-272420130003000262014-09-16Public Service Innovation and Evaluation IndicatorsCruz,SilviaPaulino,Sônia clean development mechanism service innovation urban solid waste sector sustainability evaluation indicators This paper analyzes innovation in public services with emphasis on the application of evaluation indicators. It considers the clean development mechanism (CDM) projects developed in the Bandeirantes and São João landfills, both located in the city of São Paulo, Brazil. There are two methodological procedures. First, the analysis is based on a multi-agent innovation approach. Second, there is an adaptation of the social carbon methodology (SCM) constructing indicators to assess the social and environmental outcome of landfill CDM projects in order to identify opportunities for innovations in services related to the solid waste sector. The application of the multi-agent model for innovation in public services in the solid waste sector makes it possible to bring together the political actors, service organizations and consumers / users. Equally pertinent is the adaptation of the application of SCM, defining indicators to understand the particularities of the service in the context researched, with regard to seeking opportunities for building new ways to solve specific problems through new institutional and organizational arrangements, involving municipal governments, utility companies, communities surrounding the landfills, collectors of recyclable materials, organized bodies of civil society; and with regard to establishing parameters to guide the objectives of innovation in the public sector.info:eu-repo/semantics/openAccessUniversidad Alberto Hurtado. Facultad de Economía y NegociosJournal of technology management & innovation v.8 suppl.1 20132013-02-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242013000300026en10.4067/S0718-27242013000300026
institution	Scielo Chile
collection	Scielo Chile
language	English
topic	clean development mechanism service innovation urban solid waste sector sustainability evaluation indicators
spellingShingle	clean development mechanism service innovation urban solid waste sector sustainability evaluation indicators Cruz,Silvia Paulino,Sônia Public Service Innovation and Evaluation Indicators
description	This paper analyzes innovation in public services with emphasis on the application of evaluation indicators. It considers the clean development mechanism (CDM) projects developed in the Bandeirantes and São João landfills, both located in the city of São Paulo, Brazil. There are two methodological procedures. First, the analysis is based on a multi-agent innovation approach. Second, there is an adaptation of the social carbon methodology (SCM) constructing indicators to assess the social and environmental outcome of landfill CDM projects in order to identify opportunities for innovations in services related to the solid waste sector. The application of the multi-agent model for innovation in public services in the solid waste sector makes it possible to bring together the political actors, service organizations and consumers / users. Equally pertinent is the adaptation of the application of SCM, defining indicators to understand the particularities of the service in the context researched, with regard to seeking opportunities for building new ways to solve specific problems through new institutional and organizational arrangements, involving municipal governments, utility companies, communities surrounding the landfills, collectors of recyclable materials, organized bodies of civil society; and with regard to establishing parameters to guide the objectives of innovation in the public sector.
author	Cruz,Silvia Paulino,Sônia
author_facet	Cruz,Silvia Paulino,Sônia
author_sort	Cruz,Silvia
title	Public Service Innovation and Evaluation Indicators
title_short	Public Service Innovation and Evaluation Indicators
title_full	Public Service Innovation and Evaluation Indicators
title_fullStr	Public Service Innovation and Evaluation Indicators
title_full_unstemmed	Public Service Innovation and Evaluation Indicators
title_sort	public service innovation and evaluation indicators
publisher	Universidad Alberto Hurtado. Facultad de Economía y Negocios
publishDate	2013
url	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242013000300026
work_keys_str_mv	AT cruzsilvia publicserviceinnovationandevaluationindicators AT paulinosonia publicserviceinnovationandevaluationindicators
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Public Service Innovation and Evaluation Indicators

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