Open Services Innovation: The Case of BT in the UK

Open Services Innovation: The Case of BT in the UK

Open innovation was conceptualised by Chesbrough (2003, p. 34) using cases from the ICT (Information and Communications Technologies) sector, more specifically equipment and component suppliers such as Lucent, IBM and Intel. Subsequently, the vast majority of the case studies in open innovation emph...

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Autor principal: Yamasaki Sato,Carlos Eduardo
Lenguaje:English
Publicado: Universidad Alberto Hurtado. Facultad de Economía y Negocios 2014
Materias:
open innovation
service innovation
research & development
information and communications technologies
next generation network
public switched telephone network
internet protocol
voice over internet protocol
Acceso en línea:http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242014000200011
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spelling oai:scielo:S0718-272420140002000112015-11-12Open Services Innovation: The Case of BT in the UKYamasaki Sato,Carlos Eduardo open innovation service innovation research & development information and communications technologies next generation network public switched telephone network internet protocol voice over internet protocol Open innovation was conceptualised by Chesbrough (2003, p. 34) using cases from the ICT (Information and Communications Technologies) sector, more specifically equipment and component suppliers such as Lucent, IBM and Intel. Subsequently, the vast majority of the case studies in open innovation emphasised innovation processes in goods-based firms, not in service firms. Open systems innovation was well known in the telecommunications industry well before Chesbrough's conceptualisation of open innovation. However, subsequent research has not paid much attention on its adoption by incumbent telecommunications operators. This paper investigates how open innovation was adopted by the incumbent telecommunications operator BT in the UK, using the case study as the research method. BT used open innovation as a management injunction to systematise innovation under a common framework to leverage and integrate technology and knowledge in order to address customer needs, and to change the way of thinking about innovation within BT.info:eu-repo/semantics/openAccessUniversidad Alberto Hurtado. Facultad de Economía y NegociosJournal of technology management & innovation v.9 n.2 20142014-07-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242014000200011en10.4067/S0718-27242014000200011
institution Scielo Chile
collection Scielo Chile
language English
topic open innovation
service innovation
research & development
information and communications technologies
next generation network
public switched telephone network
internet protocol
voice over internet protocol
spellingShingle open innovation
service innovation
research & development
information and communications technologies
next generation network
public switched telephone network
internet protocol
voice over internet protocol
Yamasaki Sato,Carlos Eduardo
Open Services Innovation: The Case of BT in the UK
description Open innovation was conceptualised by Chesbrough (2003, p. 34) using cases from the ICT (Information and Communications Technologies) sector, more specifically equipment and component suppliers such as Lucent, IBM and Intel. Subsequently, the vast majority of the case studies in open innovation emphasised innovation processes in goods-based firms, not in service firms. Open systems innovation was well known in the telecommunications industry well before Chesbrough's conceptualisation of open innovation. However, subsequent research has not paid much attention on its adoption by incumbent telecommunications operators. This paper investigates how open innovation was adopted by the incumbent telecommunications operator BT in the UK, using the case study as the research method. BT used open innovation as a management injunction to systematise innovation under a common framework to leverage and integrate technology and knowledge in order to address customer needs, and to change the way of thinking about innovation within BT.
author Yamasaki Sato,Carlos Eduardo
author_facet Yamasaki Sato,Carlos Eduardo
author_sort Yamasaki Sato,Carlos Eduardo
title Open Services Innovation: The Case of BT in the UK
title_short Open Services Innovation: The Case of BT in the UK
title_full Open Services Innovation: The Case of BT in the UK
title_fullStr Open Services Innovation: The Case of BT in the UK
title_full_unstemmed Open Services Innovation: The Case of BT in the UK
title_sort open services innovation: the case of bt in the uk
publisher Universidad Alberto Hurtado. Facultad de Economía y Negocios
publishDate 2014
url http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242014000200011
work_keys_str_mv AT yamasakisatocarloseduardo openservicesinnovationthecaseofbtintheuk
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