SERVQUAL Model with Interrelated Dimensions. The Case of The Pharmacy in Mexico.
Abstract This research is focused on understanding the interrelation between the different dimen sions of the SERVQUAL model in the pharmaceutical area, which have differences in per ceptions of service domains depending on the cultures in which they are immersed. To study the proposed relationships...
Enregistré dans:
Auteurs principaux: | Rojas,Fernando, Coluccio,Giuliani |
---|---|
Langue: | English |
Publié: |
Universidad Alberto Hurtado. Facultad de Economía y Negocios
2021
|
Sujets: | |
Accès en ligne: | http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242021000200082 |
Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
Documents similaires
-
Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh
par: Mohammad Anisur Rahman, et autres
Publié: (2017) -
Medición de calidad de servicio mediante el modelo SERVQUAL: el caso del Juzgado de Garantía de la ciudad de Puerto Montt - Chile
par: Ganga Contreras,Francisco, et autres
Publié: (2019) -
Mejora Continua del Servicio al Cliente Mediante ServQual y Red de Petri en un Restaurante de Santa Marta, Colombia
par: Causado-Rodriguez,Edwin, et autres
Publié: (2019) -
The impact of service quality and service characteristics on customer satisfaction in the North Macedonian banking sector
par: Naumovska-Saveska Maja, et autres
Publié: (2021) -
Sistem Pendukung Keputusan Tingkat Kepuasan Pasien terhadap Mutu Pelayanan Rumah Sakit berdasarkan Metode ServQual
par: Beny Irawan, et autres
Publié: (2021)