SERVQUAL Model with Interrelated Dimensions. The Case of The Pharmacy in Mexico.
Abstract This research is focused on understanding the interrelation between the different dimen sions of the SERVQUAL model in the pharmaceutical area, which have differences in per ceptions of service domains depending on the cultures in which they are immersed. To study the proposed relationships...
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| Main Authors: | , |
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| Language: | English |
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Universidad Alberto Hurtado. Facultad de Economía y Negocios
2021
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| Online Access: | http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-27242021000200082 |
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