TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping

Abstract Chile understands the tip as an economic reward that exceeds the amount established for the payment of a service and is typically communicated during ‘table service.' In Chile, payments are facilitated by a system offered by the company TransBank. This system allows six milli...

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Autores principales:	Espinosa-Cristia,Juan Felipe, Alarcón,José Ignacio
Lenguaje:	English
Publicado:	Pontificia Universidad Católica de Valparaíso, Escuela de Psicología 2019
Materias:	interaction systems marking of money socio-technical mediation tipping TransBank
Acceso en línea:	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-69242019000200098
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spelling	oai:scielo:S0718-692420190002000982019-10-17TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tippingEspinosa-Cristia,Juan FelipeAlarcón,José Ignacio interaction systems marking of money socio-technical mediation tipping TransBank Abstract Chile understands the tip as an economic reward that exceeds the amount established for the payment of a service and is typically communicated during ‘table service.' In Chile, payments are facilitated by a system offered by the company TransBank. This system allows six million Chileans to use debit and credit cards to pay for goods and services. This study offers a reading of the technical mediation of tipping by ‘POS' (Point of Sales) systems. The framework of the study is based on the reading of economic sociology and the concepts of the actor-network theory. The research was conducted using an ethnomethodological-systemic approach to interactions between customers and waiters, employing methods of participant observation and semi-structured interviews in restaurants and cafés located in Santiago, Chile. The results show that information technologies like TransBank's POS system and manual technologies like bills must be understood as devices that normalize not only the delivery but also the amount of the tip, based on organizational and interactional dimensions that contextualize the tipping phenomenon.info:eu-repo/semantics/openAccessPontificia Universidad Católica de Valparaíso, Escuela de PsicologíaPsicoperspectivas v.18 n.2 20192019-07-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-69242019000200098en10.5027/psicoperspectivas-vol18-issue2-fulltext-1675
institution	Scielo Chile
collection	Scielo Chile
language	English
topic	interaction systems marking of money socio-technical mediation tipping TransBank
spellingShingle	interaction systems marking of money socio-technical mediation tipping TransBank Espinosa-Cristia,Juan Felipe Alarcón,José Ignacio TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping
description	Abstract Chile understands the tip as an economic reward that exceeds the amount established for the payment of a service and is typically communicated during ‘table service.' In Chile, payments are facilitated by a system offered by the company TransBank. This system allows six million Chileans to use debit and credit cards to pay for goods and services. This study offers a reading of the technical mediation of tipping by ‘POS' (Point of Sales) systems. The framework of the study is based on the reading of economic sociology and the concepts of the actor-network theory. The research was conducted using an ethnomethodological-systemic approach to interactions between customers and waiters, employing methods of participant observation and semi-structured interviews in restaurants and cafés located in Santiago, Chile. The results show that information technologies like TransBank's POS system and manual technologies like bills must be understood as devices that normalize not only the delivery but also the amount of the tip, based on organizational and interactional dimensions that contextualize the tipping phenomenon.
author	Espinosa-Cristia,Juan Felipe Alarcón,José Ignacio
author_facet	Espinosa-Cristia,Juan Felipe Alarcón,José Ignacio
author_sort	Espinosa-Cristia,Juan Felipe
title	TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping
title_short	TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping
title_full	TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping
title_fullStr	TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping
title_full_unstemmed	TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping
title_sort	transbank pos machines and bill receipts: socio-technical mediations in the normalization of tipping
publisher	Pontificia Universidad Católica de Valparaíso, Escuela de Psicología
publishDate	2019
url	http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-69242019000200098
work_keys_str_mv	AT espinosacristiajuanfelipe transbankposmachinesandbillreceiptssociotechnicalmediationsinthenormalizationoftipping AT alarconjoseignacio transbankposmachinesandbillreceiptssociotechnicalmediationsinthenormalizationoftipping
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TransBank POS machines and bill receipts: Socio-technical mediations in the normalization of tipping

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