Ingroups and Outgroups in Complaints: Exploring Politic Behaviour in Nurses’ Discourse
Abstract: The relevance of social norms for understanding appropriate behaviour in context has taken central stage in (im)politeness research in recent years, and particularly in studies of workplace interaction (Holmes, 2012). As an example of this research, this paper explores the way in which a g...
Guardado en:
| Autor principal: | |
|---|---|
| Lenguaje: | English |
| Publicado: |
Universidad de La Serena/Facultad de Humanidades. Departamento de Artes y Letras.
2017
|
| Materias: | |
| Acceso en línea: | http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0719-32622017000200319 |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
| id |
oai:scielo:S0719-32622017000200319 |
|---|---|
| record_format |
dspace |
| spelling |
oai:scielo:S0719-326220170002003192017-12-26Ingroups and Outgroups in Complaints: Exploring Politic Behaviour in Nurses’ DiscourseLazzaro-Salazar,Mariana Virginia Complaints group memberships identity politeness theory Abstract: The relevance of social norms for understanding appropriate behaviour in context has taken central stage in (im)politeness research in recent years, and particularly in studies of workplace interaction (Holmes, 2012). As an example of this research, this paper explores the way in which a group of nurses interacting with their colleagues negotiates complaints. The data were collected in a ward of a public healthcare institution in New Zealand and consist of audio and video recordings of four roster meetings involving nurses and nurse managers. Instances of nurses’ complaints are explored from an interactional sociolinguistic point of view, allowing the researcher to investigate emergent facework (drawing on Locher and Watts, 2005). The findings suggest that multiple ingroup and outgroup memberships, achieved through the dynamic use of personal pronouns, enact preferred politic behaviour for both, transactional and relational goals. In addition, nurses’ convergence in their display of socio-pragmatic norms governing their complaining practices suggests that this group of nurses belongs to the same workplace community. Finally, strong emphasis is placed on the role that complaining plays in the positive presentation of nurses’ identities.info:eu-repo/semantics/openAccessUniversidad de La Serena/Facultad de Humanidades. Departamento de Artes y Letras. Logos (La Serena) v.27 n.2 20172017-12-01text/htmlhttp://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0719-32622017000200319en10.15443/rl2725 |
| institution |
Scielo Chile |
| collection |
Scielo Chile |
| language |
English |
| topic |
Complaints group memberships identity politeness theory |
| spellingShingle |
Complaints group memberships identity politeness theory Lazzaro-Salazar,Mariana Virginia Ingroups and Outgroups in Complaints: Exploring Politic Behaviour in Nurses’ Discourse |
| description |
Abstract: The relevance of social norms for understanding appropriate behaviour in context has taken central stage in (im)politeness research in recent years, and particularly in studies of workplace interaction (Holmes, 2012). As an example of this research, this paper explores the way in which a group of nurses interacting with their colleagues negotiates complaints. The data were collected in a ward of a public healthcare institution in New Zealand and consist of audio and video recordings of four roster meetings involving nurses and nurse managers. Instances of nurses’ complaints are explored from an interactional sociolinguistic point of view, allowing the researcher to investigate emergent facework (drawing on Locher and Watts, 2005). The findings suggest that multiple ingroup and outgroup memberships, achieved through the dynamic use of personal pronouns, enact preferred politic behaviour for both, transactional and relational goals. In addition, nurses’ convergence in their display of socio-pragmatic norms governing their complaining practices suggests that this group of nurses belongs to the same workplace community. Finally, strong emphasis is placed on the role that complaining plays in the positive presentation of nurses’ identities. |
| author |
Lazzaro-Salazar,Mariana Virginia |
| author_facet |
Lazzaro-Salazar,Mariana Virginia |
| author_sort |
Lazzaro-Salazar,Mariana Virginia |
| title |
Ingroups and Outgroups in Complaints: Exploring Politic Behaviour in Nurses’ Discourse |
| title_short |
Ingroups and Outgroups in Complaints: Exploring Politic Behaviour in Nurses’ Discourse |
| title_full |
Ingroups and Outgroups in Complaints: Exploring Politic Behaviour in Nurses’ Discourse |
| title_fullStr |
Ingroups and Outgroups in Complaints: Exploring Politic Behaviour in Nurses’ Discourse |
| title_full_unstemmed |
Ingroups and Outgroups in Complaints: Exploring Politic Behaviour in Nurses’ Discourse |
| title_sort |
ingroups and outgroups in complaints: exploring politic behaviour in nurses’ discourse |
| publisher |
Universidad de La Serena/Facultad de Humanidades. Departamento de Artes y Letras. |
| publishDate |
2017 |
| url |
http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0719-32622017000200319 |
| work_keys_str_mv |
AT lazzarosalazarmarianavirginia ingroupsandoutgroupsincomplaintsexploringpoliticbehaviourinnurses8217discourse |
| _version_ |
1714207031562338304 |