Showing 1 - 6 results of 6 for search '"Service failure"', query time: 0.10s Refine Results
  1. 1
    Impacts of the COVID-19 pandemic on airline passengers’ recovery satisfaction: An experimental study
    by Istijanto
    Published 2021
    Subjects: “...Service failure...”
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  2. 2
    Freight Forwarding Company: The Effect of Service Failure, Recovery, Satisfaction, and Customer Loyalty
    by Adi Yudi, Endang Ruswanti
    Published 2021
    Subjects: “...service failure, service recovery, customer satisfaction, customer loyalty...”
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  3. 3
    Service failure handling and resilience amongst airlines in Nigeria
    Subjects: “...service failure...”
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  4. 4
    Correlates of justice encounter in service recovery and word-of-mouth publicity
    by Hart O. Awa, Ojiabo Ukoha, Ogwo E. Ogwo
    Published 2016
    Subjects: “...service failure...”
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  5. 5
    The Role of Culture On Service Failure Perceptions and Service Recovery Expectations In Restaurants
    Subjects: “...service failure...”
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  6. 6
    SATISFAÇÃO, CONFIANÇA, COMPROMETIMENTO E SUAS RELAÇÕES COM A LEALDADE DO ESTUDANTE DO ENSINO SUPERIOR
    Subjects: “...service failures...”
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