“... of leadership asymmetry, especially the instrumental use of grudge and resentment by a leader in the process...”
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“... to varying comments on the effectiveness of service recovery, its generalizability is questionable. Grudge...”
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“... not seem to hold more than the usual superficial grudges about our current affairs programmes' treatment...”
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“... accords legitimacy only to the “Islamic” and grants only grudging, if any, legitimacy to the “non- Islamic...”
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