The evolution of call centres and the implications for service quality and workforce management in Mexico

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Auteurs principaux:	Hualde, Alfredo, Micheli, Jordy
Format:	Texto
Langue:	English
Publié:	2018
Sujets:	COMERCIO DE SERVICIOS EMPRESAS COMERCIALES EMPLEO ADMINISTRACION DE PERSONAL TRADE IN SERVICES BUSINESS ENTERPRISES EMPLOYMENT PERSONNEL MANAGEMENT
Accès en ligne:	http://hdl.handle.net/11362/43205
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id	oai-11362-43205
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spelling	oai-11362-432052020-11-16T13:27:32Z The evolution of call centres and the implications for service quality and workforce management in Mexico Hualde, Alfredo Micheli, Jordy COMERCIO DE SERVICIOS EMPRESAS COMERCIALES EMPLEO ADMINISTRACION DE PERSONAL TRADE IN SERVICES BUSINESS ENTERPRISES EMPLOYMENT PERSONNEL MANAGEMENT 2018-01-17T12:05:57Z 2018-01-17T12:05:57Z 2016 Texto Sección o Parte de un Documento http://hdl.handle.net/11362/43205 LC/L.4177 en Innovation and internationalization of Latin American services. Santiago: ECLAC, 2016. p. 177-194 .pdf application/pdf MEXICO MEXICO
institution	Cepal
collection	Cepal
language	English
topic	COMERCIO DE SERVICIOS EMPRESAS COMERCIALES EMPLEO ADMINISTRACION DE PERSONAL TRADE IN SERVICES BUSINESS ENTERPRISES EMPLOYMENT PERSONNEL MANAGEMENT
spellingShingle	COMERCIO DE SERVICIOS EMPRESAS COMERCIALES EMPLEO ADMINISTRACION DE PERSONAL TRADE IN SERVICES BUSINESS ENTERPRISES EMPLOYMENT PERSONNEL MANAGEMENT Hualde, Alfredo Micheli, Jordy The evolution of call centres and the implications for service quality and workforce management in Mexico
format	Texto
author	Hualde, Alfredo Micheli, Jordy
author_facet	Hualde, Alfredo Micheli, Jordy
author_sort	Hualde, Alfredo
title	The evolution of call centres and the implications for service quality and workforce management in Mexico
title_short	The evolution of call centres and the implications for service quality and workforce management in Mexico
title_full	The evolution of call centres and the implications for service quality and workforce management in Mexico
title_fullStr	The evolution of call centres and the implications for service quality and workforce management in Mexico
title_full_unstemmed	The evolution of call centres and the implications for service quality and workforce management in Mexico
title_sort	evolution of call centres and the implications for service quality and workforce management in mexico
publishDate	2018
url	http://hdl.handle.net/11362/43205
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The evolution of call centres and the implications for service quality and workforce management in Mexico

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