Using design-thinking to investigate and improve patient experience

Understanding and enhancing the patient experience can lead to improved healthcare outcomes. The purpose of this study was to capture a comprehensive and nuanced understanding of the patient experience on an inpatient medical teaching unit in order to identify key deficiencies and unmet needs. We th...

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Auteurs principaux: Jennifer Smiechowski, Megan Mercia, Kyle Kemp, Elizabeth Oddone Paolucci, Maria Santana, Rahim Kachra
Format: article
Langue:EN
Publié: The Beryl Institute 2021
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Accès en ligne:https://doaj.org/article/0079def3c37a4ff0afd56c35a6372e79
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