The effect of consumer rights awareness on attitude and purchase intention in the hotel industry: Moderating role of demographic characteristics

This study examines the effect of consumer rights awareness on consumer attitude and consumer intention, the effect of consumer attitude on consumer intention, and the moderating effects of gender, age and education on the effect of consumer rights awareness on both consumer attitude and intention....

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Auteurs principaux: Charles Makanyeza, Tendai Douglas Svotwa, Olumide Jaiyeoba
Format: article
Langue:EN
Publié: Taylor & Francis Group 2021
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Accès en ligne:https://doaj.org/article/05fcedf1893b4292971b9ea4af14de71
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