Using appreciative inquiry as a framework to enhance the patient experience

The following case depicts the journey of a non-profit hospital in an under-served community and its attempts to turn around suffering patient experience. The Hospital turned to the theories of Appreciative Inquiry and the power of a strengths-based approach to create a framework to support the pati...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Kerry Moorer, Schawan Kunupakaphun, Elilzabeth Delgado, Matthew Moody, Christina Wolf, Karen Moore, Pracha Eamranond
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2017
Materias:	appreciative inquiry patient experience patient satisfaction value based purchasing safety net hospital patient-centered care recommend the hospital hourly rounding purposeful rounding Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/1b7699ab73064c4a99d289c2094b2926
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:1b7699ab73064c4a99d289c2094b2926
record_format	dspace
spelling	oai:doaj.org-article:1b7699ab73064c4a99d289c2094b29262021-11-15T04:22:14ZUsing appreciative inquiry as a framework to enhance the patient experience2372-0247https://doaj.org/article/1b7699ab73064c4a99d289c2094b29262017-11-01T00:00:00Zhttps://pxjournal.org/journal/vol4/iss3/18https://doaj.org/toc/2372-0247The following case depicts the journey of a non-profit hospital in an under-served community and its attempts to turn around suffering patient experience. The Hospital turned to the theories of Appreciative Inquiry and the power of a strengths-based approach to create a framework to support the patient experience initiatives. Hospital leadership led the formation of a Patient Experience Team to implement ten initiatives in order increase the top box score in the domain of willingness to recommend the hospital, as that was selected as a global measure of success for the overall improvement project.Kerry MoorerSchawan KunupakaphunElilzabeth DelgadoMatthew MoodyChristina WolfKaren MoorePracha EamranondThe Beryl Institutearticleappreciative inquirypatient experiencepatient satisfactionvalue based purchasingsafety net hospitalpatient-centered carerecommend the hospitalhourly roundingpurposeful roundingMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	appreciative inquiry patient experience patient satisfaction value based purchasing safety net hospital patient-centered care recommend the hospital hourly rounding purposeful rounding Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	appreciative inquiry patient experience patient satisfaction value based purchasing safety net hospital patient-centered care recommend the hospital hourly rounding purposeful rounding Medicine (General) R5-920 Public aspects of medicine RA1-1270 Kerry Moorer Schawan Kunupakaphun Elilzabeth Delgado Matthew Moody Christina Wolf Karen Moore Pracha Eamranond Using appreciative inquiry as a framework to enhance the patient experience
description	The following case depicts the journey of a non-profit hospital in an under-served community and its attempts to turn around suffering patient experience. The Hospital turned to the theories of Appreciative Inquiry and the power of a strengths-based approach to create a framework to support the patient experience initiatives. Hospital leadership led the formation of a Patient Experience Team to implement ten initiatives in order increase the top box score in the domain of willingness to recommend the hospital, as that was selected as a global measure of success for the overall improvement project.
format	article
author	Kerry Moorer Schawan Kunupakaphun Elilzabeth Delgado Matthew Moody Christina Wolf Karen Moore Pracha Eamranond
author_facet	Kerry Moorer Schawan Kunupakaphun Elilzabeth Delgado Matthew Moody Christina Wolf Karen Moore Pracha Eamranond
author_sort	Kerry Moorer
title	Using appreciative inquiry as a framework to enhance the patient experience
title_short	Using appreciative inquiry as a framework to enhance the patient experience
title_full	Using appreciative inquiry as a framework to enhance the patient experience
title_fullStr	Using appreciative inquiry as a framework to enhance the patient experience
title_full_unstemmed	Using appreciative inquiry as a framework to enhance the patient experience
title_sort	using appreciative inquiry as a framework to enhance the patient experience
publisher	The Beryl Institute
publishDate	2017
url	https://doaj.org/article/1b7699ab73064c4a99d289c2094b2926
work_keys_str_mv	AT kerrymoorer usingappreciativeinquiryasaframeworktoenhancethepatientexperience AT schawankunupakaphun usingappreciativeinquiryasaframeworktoenhancethepatientexperience AT elilzabethdelgado usingappreciativeinquiryasaframeworktoenhancethepatientexperience AT matthewmoody usingappreciativeinquiryasaframeworktoenhancethepatientexperience AT christinawolf usingappreciativeinquiryasaframeworktoenhancethepatientexperience AT karenmoore usingappreciativeinquiryasaframeworktoenhancethepatientexperience AT prachaeamranond usingappreciativeinquiryasaframeworktoenhancethepatientexperience
_version_	1718428852722597888

Using appreciative inquiry as a framework to enhance the patient experience

Ejemplares similares