RESPONSIVENESS TO QUALITY MANAGEMENT SYSTEM ISO9001 IN A HIGHER PUBLIC INSTITUTION IN MOROCCO: AN INTERNAL ACTORS PERSPECTIVE

The purpose of our study is to explore responsiveness of the quality management system (QMS) ISO9001 internal actors (mainly staff and students) to its dimensions in general and to the teaching process in particular. Our interest in this matter arises from its importance as well as the s...

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Autor principal:	ABDELADEL ALAMI
Formato:	article
Lenguaje:	EN FR
Publicado:	Université Mohammed V de Rabat 2020
Materias:	quality assurance -iso 9001 -organizational learning -higher education Management. Industrial management HD28-70 Marketing. Distribution of products HF5410-5417.5
Acceso en línea:	https://doi.org/10.48376/IMIST.PRSM/remarem-v12i1.19760 https://doaj.org/article/21e64d0130dc40279268ea0d4e413a3c
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spelling	oai:doaj.org-article:21e64d0130dc40279268ea0d4e413a3c2021-11-22T09:46:24ZRESPONSIVENESS TO QUALITY MANAGEMENT SYSTEM ISO9001 IN A HIGHER PUBLIC INSTITUTION IN MOROCCO: AN INTERNAL ACTORS PERSPECTIVEhttps://doi.org/10.48376/IMIST.PRSM/remarem-v12i1.197602028-51752458-665Xhttps://doaj.org/article/21e64d0130dc40279268ea0d4e413a3c2020-06-01T00:00:00Zhttps://revues.imist.ma/index.php/REMAREM/article/view/19760/10761https://doaj.org/toc/2028-5175https://doaj.org/toc/2458-665XThe purpose of our study is to explore responsiveness of the quality management system (QMS) ISO9001 internal actors (mainly staff and students) to its dimensions in general and to the teaching process in particular. Our interest in this matter arises from its importance as well as the shortage of studies in this regard.A qualitative study was based on a case analysis. 23 interviews were conducted with employees and students as well as a documentation analysis.The results show heterogeneity of attitudes towards the dimensions of QMS ISO9001: A tendency to see positive effects from staff's side and a lack of commitment on the part of the studentsABDELADEL ALAMIUniversité Mohammed V de Rabatarticlequality assurance -iso 9001 -organizational learning -higher educationManagement. Industrial managementHD28-70Marketing. Distribution of productsHF5410-5417.5ENFRRevue Marocaine de Recherche en Management et Marketing, Vol 12, Iss 1, Pp 1-16 (2020)
institution	DOAJ
collection	DOAJ
language	EN FR
topic	quality assurance -iso 9001 -organizational learning -higher education Management. Industrial management HD28-70 Marketing. Distribution of products HF5410-5417.5
spellingShingle	quality assurance -iso 9001 -organizational learning -higher education Management. Industrial management HD28-70 Marketing. Distribution of products HF5410-5417.5 ABDELADEL ALAMI RESPONSIVENESS TO QUALITY MANAGEMENT SYSTEM ISO9001 IN A HIGHER PUBLIC INSTITUTION IN MOROCCO: AN INTERNAL ACTORS PERSPECTIVE
description	The purpose of our study is to explore responsiveness of the quality management system (QMS) ISO9001 internal actors (mainly staff and students) to its dimensions in general and to the teaching process in particular. Our interest in this matter arises from its importance as well as the shortage of studies in this regard.A qualitative study was based on a case analysis. 23 interviews were conducted with employees and students as well as a documentation analysis.The results show heterogeneity of attitudes towards the dimensions of QMS ISO9001: A tendency to see positive effects from staff's side and a lack of commitment on the part of the students
format	article
author	ABDELADEL ALAMI
author_facet	ABDELADEL ALAMI
author_sort	ABDELADEL ALAMI
title	RESPONSIVENESS TO QUALITY MANAGEMENT SYSTEM ISO9001 IN A HIGHER PUBLIC INSTITUTION IN MOROCCO: AN INTERNAL ACTORS PERSPECTIVE
title_short	RESPONSIVENESS TO QUALITY MANAGEMENT SYSTEM ISO9001 IN A HIGHER PUBLIC INSTITUTION IN MOROCCO: AN INTERNAL ACTORS PERSPECTIVE
title_full	RESPONSIVENESS TO QUALITY MANAGEMENT SYSTEM ISO9001 IN A HIGHER PUBLIC INSTITUTION IN MOROCCO: AN INTERNAL ACTORS PERSPECTIVE
title_fullStr	RESPONSIVENESS TO QUALITY MANAGEMENT SYSTEM ISO9001 IN A HIGHER PUBLIC INSTITUTION IN MOROCCO: AN INTERNAL ACTORS PERSPECTIVE
title_full_unstemmed	RESPONSIVENESS TO QUALITY MANAGEMENT SYSTEM ISO9001 IN A HIGHER PUBLIC INSTITUTION IN MOROCCO: AN INTERNAL ACTORS PERSPECTIVE
title_sort	responsiveness to quality management system iso9001 in a higher public institution in morocco: an internal actors perspective
publisher	Université Mohammed V de Rabat
publishDate	2020
url	https://doi.org/10.48376/IMIST.PRSM/remarem-v12i1.19760 https://doaj.org/article/21e64d0130dc40279268ea0d4e413a3c
work_keys_str_mv	AT abdeladelalami responsivenesstoqualitymanagementsystemiso9001inahigherpublicinstitutioninmoroccoaninternalactorsperspective
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RESPONSIVENESS TO QUALITY MANAGEMENT SYSTEM ISO9001 IN A HIGHER PUBLIC INSTITUTION IN MOROCCO: AN INTERNAL ACTORS PERSPECTIVE

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