Utilização da Gestão por Processos de Negócio nas Organizações do Setor Metalmecânico de Caxias Do Sul
Business Process Management (BPM) emerged to facilitate integration and cohesion of different areas of an organization, which focuses on creating greater value to customer. This study aims to investigate BPM application in small, medium and large metalworking companies located in Caxias do Sul, belo...
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| Autores principales: | , |
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| Formato: | article |
| Lenguaje: | PT |
| Publicado: |
Universidade Regional do Noroeste do Estado do Rio Grande do Sul
2017
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| Materias: | |
| Acceso en línea: | http://dx.doi.org/10.21527/2237-6453.2017.38.403-440 https://doaj.org/article/23f5bce449af4f4097beffbbd9ee568b |
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| Sumario: | Business Process Management (BPM) emerged to facilitate integration and cohesion of different areas of an organization, which focuses on creating greater value to customer. This study aims to investigate BPM application in small, medium and large metalworking companies located in Caxias do Sul, belonging to the largest metalworking regions of the State of Rio Grande do Sul and the second in Brazil. A survey instrument, adapted from Paim (2007), was applied to a sample of 106 companies. Results show that 47.2% of the companies have used BPM as a predominant management style. Moreover, the average BPM degree practiced by respondent companies was 2.98, in a scale where 1 means “no practice at all” and 5 indicates “solid practice”. Improvement of internal processes was most appointed (22.4%) as the reason why companies decided to use BPM. One of the major conclusions of the research is that even organizations that say to be involved with BPM are in a transition phase from traditional management style. The use of BPM to the fullest extent has not been observed in the scope of this research. |
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