Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach

Recent research indicates that, in Canada, approximately one in five children entering school are not meeting age appropriate milestones in physical, social, language, or cognitive development. Even where support services are available families often face barriers in accessing these. With the goals...

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Autores principales:	Sharla Piecowye, Devona Gibson, Janis Carscadden, Kayla Ueland, Gregory Wells, Scott Oddie
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2015
Materias:	patient engagement patient experience patient- and family-centered care parent satisfaction healthcare coordinated intake Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/24852ca835124fa590c9736e60a1d21e
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spelling	oai:doaj.org-article:24852ca835124fa590c9736e60a1d21e2021-11-15T04:21:32ZImproving process and enhancing parent and therapist satisfaction through a coordinated intake approach2372-0247https://doaj.org/article/24852ca835124fa590c9736e60a1d21e2015-11-01T00:00:00Zhttps://pxjournal.org/journal/vol2/iss2/13https://doaj.org/toc/2372-0247Recent research indicates that, in Canada, approximately one in five children entering school are not meeting age appropriate milestones in physical, social, language, or cognitive development. Even where support services are available families often face barriers in accessing these. With the goals of improving access to programs, reducing barriers and increasing consistency and efficiency, a new Coordinated Intake Approach (CIA) was developed for families accessing Children’s Rehabilitation Services. It was expected that the CIA would result in 1) parents finding the intake process more satisfactory and easier to complete, 2) therapists feeling more supported and satisfied and 3) a decrease in wait times from the date referrals were received to initial contact with families. Initial data was collected prior to CIA implementation through parent telephone interviews and therapist surveys. This data was then compared with telephone interviews, therapist surveys and chart reviews completed following implementation. Results were consistent with expectations, suggesting that a family centered, CIA contributed to increased parent and therapist satisfaction as well as improved process efficiency. CIA successes and areas for improvement are identified. Possible directions for further process enhancements are also discussed.Sharla PiecowyeDevona GibsonJanis CarscaddenKayla UelandGregory WellsScott OddieThe Beryl Institutearticlepatient engagementpatient experiencepatient- and family-centered careparent satisfactionhealthcarecoordinated intakeMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2015)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient engagement patient experience patient- and family-centered care parent satisfaction healthcare coordinated intake Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient engagement patient experience patient- and family-centered care parent satisfaction healthcare coordinated intake Medicine (General) R5-920 Public aspects of medicine RA1-1270 Sharla Piecowye Devona Gibson Janis Carscadden Kayla Ueland Gregory Wells Scott Oddie Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach
description	Recent research indicates that, in Canada, approximately one in five children entering school are not meeting age appropriate milestones in physical, social, language, or cognitive development. Even where support services are available families often face barriers in accessing these. With the goals of improving access to programs, reducing barriers and increasing consistency and efficiency, a new Coordinated Intake Approach (CIA) was developed for families accessing Children’s Rehabilitation Services. It was expected that the CIA would result in 1) parents finding the intake process more satisfactory and easier to complete, 2) therapists feeling more supported and satisfied and 3) a decrease in wait times from the date referrals were received to initial contact with families. Initial data was collected prior to CIA implementation through parent telephone interviews and therapist surveys. This data was then compared with telephone interviews, therapist surveys and chart reviews completed following implementation. Results were consistent with expectations, suggesting that a family centered, CIA contributed to increased parent and therapist satisfaction as well as improved process efficiency. CIA successes and areas for improvement are identified. Possible directions for further process enhancements are also discussed.
format	article
author	Sharla Piecowye Devona Gibson Janis Carscadden Kayla Ueland Gregory Wells Scott Oddie
author_facet	Sharla Piecowye Devona Gibson Janis Carscadden Kayla Ueland Gregory Wells Scott Oddie
author_sort	Sharla Piecowye
title	Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach
title_short	Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach
title_full	Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach
title_fullStr	Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach
title_full_unstemmed	Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach
title_sort	improving process and enhancing parent and therapist satisfaction through a coordinated intake approach
publisher	The Beryl Institute
publishDate	2015
url	https://doaj.org/article/24852ca835124fa590c9736e60a1d21e
work_keys_str_mv	AT sharlapiecowye improvingprocessandenhancingparentandtherapistsatisfactionthroughacoordinatedintakeapproach AT devonagibson improvingprocessandenhancingparentandtherapistsatisfactionthroughacoordinatedintakeapproach AT janiscarscadden improvingprocessandenhancingparentandtherapistsatisfactionthroughacoordinatedintakeapproach AT kaylaueland improvingprocessandenhancingparentandtherapistsatisfactionthroughacoordinatedintakeapproach AT gregorywells improvingprocessandenhancingparentandtherapistsatisfactionthroughacoordinatedintakeapproach AT scottoddie improvingprocessandenhancingparentandtherapistsatisfactionthroughacoordinatedintakeapproach
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Improving process and enhancing parent and therapist satisfaction through a coordinated intake approach

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