Defining Patient Experience

In recent years, perceptions of performance and quality of healthcare organizations have begun to move beyond examining the provision of excellent clinical care, alone, and to consider and embrace the patient experience as an important indicator. There is a need to determine the extent to which clea...

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Auteurs principaux: Jason Wolf, Victoria Niederhauser, Dianne Marshburn, Sherri LaVela
Format: article
Langue:EN
Publié: The Beryl Institute 2014
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Accès en ligne:https://doaj.org/article/2514c40d17844e97b76e4925f82789c4
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