Defining Patient Experience

In recent years, perceptions of performance and quality of healthcare organizations have begun to move beyond examining the provision of excellent clinical care, alone, and to consider and embrace the patient experience as an important indicator. There is a need to determine the extent to which clea...

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Autores principales: Jason Wolf, Victoria Niederhauser, Dianne Marshburn, Sherri LaVela
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2014
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Acceso en línea:https://doaj.org/article/2514c40d17844e97b76e4925f82789c4
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