Patient satisfaction reported by in-visit and after-visit surveys

Patient experience measurement has become a basic requirement for every healthcare provider organization. Yet, when the timing and mode of survey administration are considered, there is skepticism about the usefulness of ‘after- visit’ patient experience surveys to measure satisfaction and identify...

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Autores principales: Rukiya Wongus, Nicholas Schluterman, Sharon Feinstein, Nihkolle McGirt, Deborah Greenberg, David Schwartz
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2015
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Acceso en línea:https://doaj.org/article/25326b80866d433eb2fca73a67a68c72
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