KANO model as a tool of effective customer satisfaction diagnostics of postal services

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Bibliographic Details
Main Authors: Maria Rostasova, Anna Padourova, Tatiana Corejova
Format: article
Language:EN
Published: Entrepreneurship and Sustainability Center 2020
Subjects:
Online Access:https://doaj.org/article/2abef1b084dc45d895ebc80553d8e0e9
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