Lean into Clinical Pharmacy: An Experience in Implementing Key Performance Indicators and Gemba Walks into Clinical Pharmacy Services

Purpose: The Lean methodology was applied to clinical metrics by a critical care pharmacy team. The experiences associated with the development and implementation of clinical metrics and their impact on daily workflow are described. Summary: The Lean methodology has been introduced into the healt...

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Autores principales:	Jocelyn Owusu-Guha, Connie Yoon, Jordan DeWitt, Pamela L. Buschur, Jennifer Bauer, Adam Smith, Abby Tyson
Formato:	article
Lenguaje:	EN
Publicado:	University of Minnesota Libraries Publishing 2021
Materias:	Lean methodology, key performance indicators, critical care Pharmacy and materia medica RS1-441
Acceso en línea:	https://doaj.org/article/2ef6f4c5cd3d43698c6af8d16f7cc35a
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spelling	oai:doaj.org-article:2ef6f4c5cd3d43698c6af8d16f7cc35a2021-12-05T18:44:02ZLean into Clinical Pharmacy: An Experience in Implementing Key Performance Indicators and Gemba Walks into Clinical Pharmacy Services10.24926/iip.v12i4.43162155-0417https://doaj.org/article/2ef6f4c5cd3d43698c6af8d16f7cc35a2021-11-01T00:00:00Zhttps://pubs.lib.umn.edu/index.php/innovations/article/view/4316https://doaj.org/toc/2155-0417 Purpose: The Lean methodology was applied to clinical metrics by a critical care pharmacy team. The experiences associated with the development and implementation of clinical metrics and their impact on daily workflow are described. Summary: The Lean methodology has been introduced into the healthcare system as a means of process improvement, which can eliminate waste through appropriate medication utilization. At OhioHealth Riverside Methodist Hospital, the department of pharmacy was tasked with the development of clinical metrics after a health system wide Gemba walk was initiated. The pharmacy department's critical care team developed a strategy identifying and evaluating clinical metrics pertaining to their everyday workflow. Each clinical metric was evaluated in accordance with a pre-defined goal. Metrics requiring heavy documentation and those in which the pharmacist does not have autonomous authority to manage were often challenging to implement and were less successful. Throughout this process, the lessons learned focused on generating ideas that were easily documented, evidence-based, and department specific. The critical care team discovered that the outcome of the most successful metrics highlighted clinical pharmacist value and data generated could be used to support funding for additional resources. Conclusion: The critical care pharmacy team developed a streamlined process to implement clinical metrics as means of identifying areas for improvement using the Lean methodology. Jocelyn Owusu-GuhaConnie YoonJordan DeWittPamela L. BuschurJennifer BauerAdam SmithAbby TysonUniversity of Minnesota Libraries PublishingarticleLean methodology, key performance indicators, critical care Pharmacy and materia medicaRS1-441ENINNOVATIONS in Pharmacy, Vol 12, Iss 4 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Lean methodology, key performance indicators, critical care Pharmacy and materia medica RS1-441
spellingShingle	Lean methodology, key performance indicators, critical care Pharmacy and materia medica RS1-441 Jocelyn Owusu-Guha Connie Yoon Jordan DeWitt Pamela L. Buschur Jennifer Bauer Adam Smith Abby Tyson Lean into Clinical Pharmacy: An Experience in Implementing Key Performance Indicators and Gemba Walks into Clinical Pharmacy Services
description	Purpose: The Lean methodology was applied to clinical metrics by a critical care pharmacy team. The experiences associated with the development and implementation of clinical metrics and their impact on daily workflow are described. Summary: The Lean methodology has been introduced into the healthcare system as a means of process improvement, which can eliminate waste through appropriate medication utilization. At OhioHealth Riverside Methodist Hospital, the department of pharmacy was tasked with the development of clinical metrics after a health system wide Gemba walk was initiated. The pharmacy department's critical care team developed a strategy identifying and evaluating clinical metrics pertaining to their everyday workflow. Each clinical metric was evaluated in accordance with a pre-defined goal. Metrics requiring heavy documentation and those in which the pharmacist does not have autonomous authority to manage were often challenging to implement and were less successful. Throughout this process, the lessons learned focused on generating ideas that were easily documented, evidence-based, and department specific. The critical care team discovered that the outcome of the most successful metrics highlighted clinical pharmacist value and data generated could be used to support funding for additional resources. Conclusion: The critical care pharmacy team developed a streamlined process to implement clinical metrics as means of identifying areas for improvement using the Lean methodology.
format	article
author	Jocelyn Owusu-Guha Connie Yoon Jordan DeWitt Pamela L. Buschur Jennifer Bauer Adam Smith Abby Tyson
author_facet	Jocelyn Owusu-Guha Connie Yoon Jordan DeWitt Pamela L. Buschur Jennifer Bauer Adam Smith Abby Tyson
author_sort	Jocelyn Owusu-Guha
title	Lean into Clinical Pharmacy: An Experience in Implementing Key Performance Indicators and Gemba Walks into Clinical Pharmacy Services
title_short	Lean into Clinical Pharmacy: An Experience in Implementing Key Performance Indicators and Gemba Walks into Clinical Pharmacy Services
title_full	Lean into Clinical Pharmacy: An Experience in Implementing Key Performance Indicators and Gemba Walks into Clinical Pharmacy Services
title_fullStr	Lean into Clinical Pharmacy: An Experience in Implementing Key Performance Indicators and Gemba Walks into Clinical Pharmacy Services
title_full_unstemmed	Lean into Clinical Pharmacy: An Experience in Implementing Key Performance Indicators and Gemba Walks into Clinical Pharmacy Services
title_sort	lean into clinical pharmacy: an experience in implementing key performance indicators and gemba walks into clinical pharmacy services
publisher	University of Minnesota Libraries Publishing
publishDate	2021
url	https://doaj.org/article/2ef6f4c5cd3d43698c6af8d16f7cc35a
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Lean into Clinical Pharmacy: An Experience in Implementing Key Performance Indicators and Gemba Walks into Clinical Pharmacy Services

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