User Satisfaction Survey on Public Transport by a New PAHP Based Model

There is an obvious trade-off between information obtained from passenger surveys and cost and time investment. This paper offers a new approach for this problem and its detailed step-by-step procedure description. Parsimonious Analytic Hierarchy Process (PAHP) is a recently created methodology that...

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Autores principales:	Szabolcs Duleba, Sarbast Moslem
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	passenger survey user satisfaction perceived quality multi-criteria decision making Analytic Hierarchy Process Parsimonious Analytic Hierarchy Process Technology T Engineering (General). Civil engineering (General) TA1-2040 Biology (General) QH301-705.5 Physics QC1-999 Chemistry QD1-999
Acceso en línea:	https://doaj.org/article/31df49e0c2824ca0b0406480b9b47592
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spelling	oai:doaj.org-article:31df49e0c2824ca0b0406480b9b475922021-11-11T15:17:46ZUser Satisfaction Survey on Public Transport by a New PAHP Based Model10.3390/app1121102562076-3417https://doaj.org/article/31df49e0c2824ca0b0406480b9b475922021-11-01T00:00:00Zhttps://www.mdpi.com/2076-3417/11/21/10256https://doaj.org/toc/2076-3417There is an obvious trade-off between information obtained from passenger surveys and cost and time investment. This paper offers a new approach for this problem and its detailed step-by-step procedure description. Parsimonious Analytic Hierarchy Process (PAHP) is a recently created methodology that combines the simplicity of direct evaluations with the consistency and reliability of the Analytic Hierarchy Process (AHP). In the paper, the first large sample survey of passenger satisfaction by a new, PAHP-based model and procedure is presented as a case study. Moreover, a comparison with an AHP survey on the same public transport system and the same pattern are demonstrated. Since the comparative analysis produced a strong correlation between AHP and PAHP outcomes, it can be stated that the new procedure is less time consuming and costly than the AHP, while possessing the same benefits, and thus, it is more trustworthy than satisfaction measured by direct evaluations. Consequently, our proposed model can be applied both in theoretical and practical cases. Theoretically, it solves the problem of avoiding the use of large pairwise comparison matrices, and practically, it is a useful support to public satisfaction surveys, especially in the transportation sector.Szabolcs DulebaSarbast MoslemMDPI AGarticlepassenger surveyuser satisfactionperceived qualitymulti-criteria decision makingAnalytic Hierarchy ProcessParsimonious Analytic Hierarchy ProcessTechnologyTEngineering (General). Civil engineering (General)TA1-2040Biology (General)QH301-705.5PhysicsQC1-999ChemistryQD1-999ENApplied Sciences, Vol 11, Iss 10256, p 10256 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	passenger survey user satisfaction perceived quality multi-criteria decision making Analytic Hierarchy Process Parsimonious Analytic Hierarchy Process Technology T Engineering (General). Civil engineering (General) TA1-2040 Biology (General) QH301-705.5 Physics QC1-999 Chemistry QD1-999
spellingShingle	passenger survey user satisfaction perceived quality multi-criteria decision making Analytic Hierarchy Process Parsimonious Analytic Hierarchy Process Technology T Engineering (General). Civil engineering (General) TA1-2040 Biology (General) QH301-705.5 Physics QC1-999 Chemistry QD1-999 Szabolcs Duleba Sarbast Moslem User Satisfaction Survey on Public Transport by a New PAHP Based Model
description	There is an obvious trade-off between information obtained from passenger surveys and cost and time investment. This paper offers a new approach for this problem and its detailed step-by-step procedure description. Parsimonious Analytic Hierarchy Process (PAHP) is a recently created methodology that combines the simplicity of direct evaluations with the consistency and reliability of the Analytic Hierarchy Process (AHP). In the paper, the first large sample survey of passenger satisfaction by a new, PAHP-based model and procedure is presented as a case study. Moreover, a comparison with an AHP survey on the same public transport system and the same pattern are demonstrated. Since the comparative analysis produced a strong correlation between AHP and PAHP outcomes, it can be stated that the new procedure is less time consuming and costly than the AHP, while possessing the same benefits, and thus, it is more trustworthy than satisfaction measured by direct evaluations. Consequently, our proposed model can be applied both in theoretical and practical cases. Theoretically, it solves the problem of avoiding the use of large pairwise comparison matrices, and practically, it is a useful support to public satisfaction surveys, especially in the transportation sector.
format	article
author	Szabolcs Duleba Sarbast Moslem
author_facet	Szabolcs Duleba Sarbast Moslem
author_sort	Szabolcs Duleba
title	User Satisfaction Survey on Public Transport by a New PAHP Based Model
title_short	User Satisfaction Survey on Public Transport by a New PAHP Based Model
title_full	User Satisfaction Survey on Public Transport by a New PAHP Based Model
title_fullStr	User Satisfaction Survey on Public Transport by a New PAHP Based Model
title_full_unstemmed	User Satisfaction Survey on Public Transport by a New PAHP Based Model
title_sort	user satisfaction survey on public transport by a new pahp based model
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/31df49e0c2824ca0b0406480b9b47592
work_keys_str_mv	AT szabolcsduleba usersatisfactionsurveyonpublictransportbyanewpahpbasedmodel AT sarbastmoslem usersatisfactionsurveyonpublictransportbyanewpahpbasedmodel
_version_	1718435550049861632

User Satisfaction Survey on Public Transport by a New PAHP Based Model

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