The association between an established Chief Experience Officer role and hospital patient experience scores

The healthcare industry is currently reacting to multiple stakeholders demanding improvements to the patient experience. Some healthcare organizations are implementing new management structures, i.e., the role of Chief Experience Officer (CXO). This study statistically reviewed descriptors associate...

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Autores principales: William Breen, Seongwon Choi, Kristina "Ria" Hearld, Stephen O'Connor, Edward Rafalski, Nancy Borkowski
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2021
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cxo
Acceso en línea:https://doaj.org/article/388f30cacc0a4f44bd64d1d10cd0201c
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