The effect of service excellence training: Examining providers' patient experience scores

Previous research and applied work has shown that communication-based training has the potential to impact important outcomes for healthcare organizations. Our institution developed and deployed Service Excellence, a communications-focused training, in our large academic cancer-focused healthcare sy...

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Autores principales: Katelyn Cavanaugh, Monica Johnson, Courtney Holladay
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2021
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Acceso en línea:https://doaj.org/article/3be7bbb496b949cdb7f663895304db0f
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