Explore the relationship between human resource management practices and the consequences for emotional labor of insurance agents in the Jordanian insurance industry

The aim of this paper is to explore the relationship between human resource management practices and the consequences for the emotional labor of insurance agents in the Jordanian insurance industry. Many work positions require employees to demonstrate enthusiastic responses to customers, partners, o...

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Autores principales:	Asaad Ahmad abdelqader Alsakarneh, Shen Chao Hong, Bilal Mohammad Eneizan, Kamel A. AL-kharabsheh
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2018
Materias:	consequential emotional labor human resource management practices performance appraisal competitive advantage agency commitment jordan Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/3f7ab97e8a874221a34f58de966a1708
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spelling	oai:doaj.org-article:3f7ab97e8a874221a34f58de966a17082021-12-02T14:35:47ZExplore the relationship between human resource management practices and the consequences for emotional labor of insurance agents in the Jordanian insurance industry2331-197510.1080/23311975.2018.1445407https://doaj.org/article/3f7ab97e8a874221a34f58de966a17082018-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2018.1445407https://doaj.org/toc/2331-1975The aim of this paper is to explore the relationship between human resource management practices and the consequences for the emotional labor of insurance agents in the Jordanian insurance industry. Many work positions require employees to demonstrate enthusiastic responses to customers, partners, or directors; however, these required responses occasionally or frequently negate the actual sentiments of employees. Enthusiastic work responses may be required, particularly in administration occupations, where association with other individuals is a substantial part of the job. The sample population for this review comprised 28 insurance agencies in Jordan. Data were collected by questionnaire; the final number of usable survey forms was 193, with a response rate of 64.3%. Results show that the popularity levels of controlling enthusiastic responses are identified with a few undesired mental results, for example, push and compassion fatigue. This finding suggests plans for work positions and highlights the significance of applying appropriate procedures in hiring and training employees.Asaad Ahmad abdelqader AlsakarnehShen Chao HongBilal Mohammad EneizanKamel A. AL-kharabshehTaylor & Francis Grouparticleconsequential emotional laborhuman resource management practicesperformance appraisalcompetitive advantageagency commitmentjordanBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 5, Iss 1 (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	consequential emotional labor human resource management practices performance appraisal competitive advantage agency commitment jordan Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	consequential emotional labor human resource management practices performance appraisal competitive advantage agency commitment jordan Business HF5001-6182 Management. Industrial management HD28-70 Asaad Ahmad abdelqader Alsakarneh Shen Chao Hong Bilal Mohammad Eneizan Kamel A. AL-kharabsheh Explore the relationship between human resource management practices and the consequences for emotional labor of insurance agents in the Jordanian insurance industry
description	The aim of this paper is to explore the relationship between human resource management practices and the consequences for the emotional labor of insurance agents in the Jordanian insurance industry. Many work positions require employees to demonstrate enthusiastic responses to customers, partners, or directors; however, these required responses occasionally or frequently negate the actual sentiments of employees. Enthusiastic work responses may be required, particularly in administration occupations, where association with other individuals is a substantial part of the job. The sample population for this review comprised 28 insurance agencies in Jordan. Data were collected by questionnaire; the final number of usable survey forms was 193, with a response rate of 64.3%. Results show that the popularity levels of controlling enthusiastic responses are identified with a few undesired mental results, for example, push and compassion fatigue. This finding suggests plans for work positions and highlights the significance of applying appropriate procedures in hiring and training employees.
format	article
author	Asaad Ahmad abdelqader Alsakarneh Shen Chao Hong Bilal Mohammad Eneizan Kamel A. AL-kharabsheh
author_facet	Asaad Ahmad abdelqader Alsakarneh Shen Chao Hong Bilal Mohammad Eneizan Kamel A. AL-kharabsheh
author_sort	Asaad Ahmad abdelqader Alsakarneh
title	Explore the relationship between human resource management practices and the consequences for emotional labor of insurance agents in the Jordanian insurance industry
title_short	Explore the relationship between human resource management practices and the consequences for emotional labor of insurance agents in the Jordanian insurance industry
title_full	Explore the relationship between human resource management practices and the consequences for emotional labor of insurance agents in the Jordanian insurance industry
title_fullStr	Explore the relationship between human resource management practices and the consequences for emotional labor of insurance agents in the Jordanian insurance industry
title_full_unstemmed	Explore the relationship between human resource management practices and the consequences for emotional labor of insurance agents in the Jordanian insurance industry
title_sort	explore the relationship between human resource management practices and the consequences for emotional labor of insurance agents in the jordanian insurance industry
publisher	Taylor & Francis Group
publishDate	2018
url	https://doaj.org/article/3f7ab97e8a874221a34f58de966a1708
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Explore the relationship between human resource management practices and the consequences for emotional labor of insurance agents in the Jordanian insurance industry

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