Creating and integrating a new patient experience leadership role: A consultative approach for partnering with executive and clinical leaders

Many healthcare organizations are creating new leadership roles to add subject matter expertise and structure to their patient experience improvement efforts. The patient experience field is emerging, however, so there are many questions about this role’s function and how best to structure it in th...

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Bibliographic Details
Main Author: Denise Kennedy
Format: article
Language:EN
Published: The Beryl Institute 2015
Subjects:
Online Access:https://doaj.org/article/3fcf6a8a2ab844d29edf55d944c8adee
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