Transformation model of e-service quality: theoretical substantiation

The article deals with the problem of modeling the quality of e-services on the basis of evolution analysis and comparison of object factors of theories of technologies’ adoption and continuous use. The author identified and systematized factors of technology adoption in view of consumer characteris...

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Autor principal: N. Sh. Vatolkina
Formato: article
Lenguaje:RU
Publicado: Plekhanov Russian University of Economics 2019
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Acceso en línea:https://doaj.org/article/434fb25bb12f49d5b61bffbb7beea1e1
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