Family Experience Tracers: Patient Family Advisor led interviews generating detailed qualitative feedback to influence performance improvement

Patient Family Advisors (PFAs) are integral partners in quality improvement processes at Children’s Mercy Kansas City. Mimicking Joint Commission patient tracers, the Family Experience Tracer program was created to gather perspectives from end users of care and provide valuable insights regarding th...

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Autores principales:	Kathryn Taff, Sheryl Chadwick, DeeJo Miller
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2018
Materias:	patient experience patient engagement patient- and family-centered care qualitative methods tracer patient family advisor (pfa) peer interview communication Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/46a8bccaa2654f84b29a26cb46d5edcd
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spelling	oai:doaj.org-article:46a8bccaa2654f84b29a26cb46d5edcd2021-11-15T04:25:52ZFamily Experience Tracers: Patient Family Advisor led interviews generating detailed qualitative feedback to influence performance improvement2372-0247https://doaj.org/article/46a8bccaa2654f84b29a26cb46d5edcd2018-07-01T00:00:00Zhttps://pxjournal.org/journal/vol5/iss2/13https://doaj.org/toc/2372-0247Patient Family Advisors (PFAs) are integral partners in quality improvement processes at Children’s Mercy Kansas City. Mimicking Joint Commission patient tracers, the Family Experience Tracer program was created to gather perspectives from end users of care and provide valuable insights regarding the patient experience. The Patient and Family Engagement team collaborates with departmental and organizational leadership to define the scope of the tracer project and determine meaningful topics to elicit feedback from patients and families. Tracers are conducted across the continuum of care and are led by a Patient Family Advisor to establish an immediate peer relationship. Patients and families provide detailed information in Family Experience Tracers, and CM acknowledges the importance of combining this information with other feedback sources to strengthen patient- and family-centered improvements.Kathryn TaffSheryl ChadwickDeeJo MillerThe Beryl Institutearticlepatient experiencepatient engagementpatient- and family-centered carequalitative methodstracerpatient family advisor (pfa)peer interviewcommunicationMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient engagement patient- and family-centered care qualitative methods tracer patient family advisor (pfa) peer interview communication Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient engagement patient- and family-centered care qualitative methods tracer patient family advisor (pfa) peer interview communication Medicine (General) R5-920 Public aspects of medicine RA1-1270 Kathryn Taff Sheryl Chadwick DeeJo Miller Family Experience Tracers: Patient Family Advisor led interviews generating detailed qualitative feedback to influence performance improvement
description	Patient Family Advisors (PFAs) are integral partners in quality improvement processes at Children’s Mercy Kansas City. Mimicking Joint Commission patient tracers, the Family Experience Tracer program was created to gather perspectives from end users of care and provide valuable insights regarding the patient experience. The Patient and Family Engagement team collaborates with departmental and organizational leadership to define the scope of the tracer project and determine meaningful topics to elicit feedback from patients and families. Tracers are conducted across the continuum of care and are led by a Patient Family Advisor to establish an immediate peer relationship. Patients and families provide detailed information in Family Experience Tracers, and CM acknowledges the importance of combining this information with other feedback sources to strengthen patient- and family-centered improvements.
format	article
author	Kathryn Taff Sheryl Chadwick DeeJo Miller
author_facet	Kathryn Taff Sheryl Chadwick DeeJo Miller
author_sort	Kathryn Taff
title	Family Experience Tracers: Patient Family Advisor led interviews generating detailed qualitative feedback to influence performance improvement
title_short	Family Experience Tracers: Patient Family Advisor led interviews generating detailed qualitative feedback to influence performance improvement
title_full	Family Experience Tracers: Patient Family Advisor led interviews generating detailed qualitative feedback to influence performance improvement
title_fullStr	Family Experience Tracers: Patient Family Advisor led interviews generating detailed qualitative feedback to influence performance improvement
title_full_unstemmed	Family Experience Tracers: Patient Family Advisor led interviews generating detailed qualitative feedback to influence performance improvement
title_sort	family experience tracers: patient family advisor led interviews generating detailed qualitative feedback to influence performance improvement
publisher	The Beryl Institute
publishDate	2018
url	https://doaj.org/article/46a8bccaa2654f84b29a26cb46d5edcd
work_keys_str_mv	AT kathryntaff familyexperiencetracerspatientfamilyadvisorledinterviewsgeneratingdetailedqualitativefeedbacktoinfluenceperformanceimprovement AT sherylchadwick familyexperiencetracerspatientfamilyadvisorledinterviewsgeneratingdetailedqualitativefeedbacktoinfluenceperformanceimprovement AT deejomiller familyexperiencetracerspatientfamilyadvisorledinterviewsgeneratingdetailedqualitativefeedbacktoinfluenceperformanceimprovement
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Family Experience Tracers: Patient Family Advisor led interviews generating detailed qualitative feedback to influence performance improvement

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