How does patient experience fit into the overall healthcare picture?

Understanding the experience of patients provides insight into health care as well as being a crucial first step towards partnering with patients to drive improvement. Increasingly, health care organizations gain feedback from patients about their experience through surveys. Patients are also turnin...

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Autores principales:	Karen Luxford, Sue Sutton
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2014
Materias:	patient experience consumer engagement care continuum patient portals Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/47157359745f48aca2e2adf365f915bb
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spelling	oai:doaj.org-article:47157359745f48aca2e2adf365f915bb2021-11-15T03:34:04ZHow does patient experience fit into the overall healthcare picture?2372-0247https://doaj.org/article/47157359745f48aca2e2adf365f915bb2014-04-01T00:00:00Zhttps://pxjournal.org/journal/vol1/iss1/4https://doaj.org/toc/2372-0247Understanding the experience of patients provides insight into health care as well as being a crucial first step towards partnering with patients to drive improvement. Increasingly, health care organizations gain feedback from patients about their experience through surveys. Patients are also turning to other avenues, including the internet, to document their experiences. Although long recognised as a domain of quality, evidence of the link between patient experience and clinical outcomes has emerged more recently. Organizations that succeed in improving patient experience have adopted a strategic approach to patient focus that incorporates both patient feedback and consumer engagement. Adopting a patient perspective sees leading organizations moving beyond ‘episodic’ care approaches to an extended patient continuum. The use of patient portals and access to electronic records foster a much needed two-way communication. For the patient’s and provider’s perception of the care continuum to coincide, the ‘continuum’ definition needs to expand to complement population health management. Similarly health care delivery models and payment models will need to change to reflect the care continuum. Patient experience fits into the overall healthcare picture more today than it ever has. As population health management, accountable care, and healthcare reform mature, the efficacy of those efforts depend more and more on how well providers can integrate the design of patient experience and empowerment into the expanding care continuum.Karen LuxfordSue SuttonThe Beryl Institutearticlepatient experienceconsumer engagementcare continuumpatient portalsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal, Vol 1, Iss 1 (2014)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience consumer engagement care continuum patient portals Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience consumer engagement care continuum patient portals Medicine (General) R5-920 Public aspects of medicine RA1-1270 Karen Luxford Sue Sutton How does patient experience fit into the overall healthcare picture?
description	Understanding the experience of patients provides insight into health care as well as being a crucial first step towards partnering with patients to drive improvement. Increasingly, health care organizations gain feedback from patients about their experience through surveys. Patients are also turning to other avenues, including the internet, to document their experiences. Although long recognised as a domain of quality, evidence of the link between patient experience and clinical outcomes has emerged more recently. Organizations that succeed in improving patient experience have adopted a strategic approach to patient focus that incorporates both patient feedback and consumer engagement. Adopting a patient perspective sees leading organizations moving beyond ‘episodic’ care approaches to an extended patient continuum. The use of patient portals and access to electronic records foster a much needed two-way communication. For the patient’s and provider’s perception of the care continuum to coincide, the ‘continuum’ definition needs to expand to complement population health management. Similarly health care delivery models and payment models will need to change to reflect the care continuum. Patient experience fits into the overall healthcare picture more today than it ever has. As population health management, accountable care, and healthcare reform mature, the efficacy of those efforts depend more and more on how well providers can integrate the design of patient experience and empowerment into the expanding care continuum.
format	article
author	Karen Luxford Sue Sutton
author_facet	Karen Luxford Sue Sutton
author_sort	Karen Luxford
title	How does patient experience fit into the overall healthcare picture?
title_short	How does patient experience fit into the overall healthcare picture?
title_full	How does patient experience fit into the overall healthcare picture?
title_fullStr	How does patient experience fit into the overall healthcare picture?
title_full_unstemmed	How does patient experience fit into the overall healthcare picture?
title_sort	how does patient experience fit into the overall healthcare picture?
publisher	The Beryl Institute
publishDate	2014
url	https://doaj.org/article/47157359745f48aca2e2adf365f915bb
work_keys_str_mv	AT karenluxford howdoespatientexperiencefitintotheoverallhealthcarepicture AT suesutton howdoespatientexperiencefitintotheoverallhealthcarepicture
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How does patient experience fit into the overall healthcare picture?

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