Cita APA (7a ed.)

Maja, N., Ana, T., Krum, E., & Ilijana, P. (2021). The impact of service quality and service characteristics on customer satisfaction in the North Macedonian banking sector. Association of Serbian Banks.

Cita Chicago Style (17a ed.)

Maja, Naumovska-Saveska, Tomovska-Misoska Ana, Efremov Krum, y Petrovska Ilijana. The Impact of Service Quality and Service Characteristics on Customer Satisfaction in the North Macedonian Banking Sector. Association of Serbian Banks, 2021.

Cita MLA (8a ed.)

Maja, Naumovska-Saveska, et al. The Impact of Service Quality and Service Characteristics on Customer Satisfaction in the North Macedonian Banking Sector. Association of Serbian Banks, 2021.