INCIDENT MANAGEMENT IN ITSM USING ARTIFICIAL INTELLIGENCE

Due to the development of the digital economy and the increasing importance of information technologies in modern companies, there is a need to ensure the required level of quality of information technology services provided. At the same time, one of the most important processes for achieving effect...

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Bibliographic Details
Main Authors: A. V. Blinnikova, Ju. O. Nesterova
Format: article
Language:RU
Published: Publishing House of the State University of Management 2020
Subjects:
Online Access:https://doaj.org/article/5264113b5eab4174a76dab495d331586
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