Model for the diagnosis of quality in service processes: A case study applied to a private higher education institution
In an increasingly competitive environment, the quality of the services offered by organizations is a decisive factor to ensure their success. Most of the time, the service can be defined as a series of activities of an intangible nature, occurring through the interaction between the company and the...
Guardado en:
Autores principales: | Osiris Canciglieri Junior, Ronaldo Trentin Zierhut, Rosana Adami Mattioda, Carla Cristina Amodio Estorilio, Maria Teresinha Arns Steiner, Pedro José Steiner Neto |
---|---|
Formato: | article |
Lenguaje: | EN |
Publicado: |
Taylor & Francis Group
2019
|
Materias: | |
Acceso en línea: | https://doaj.org/article/5598efc5a69d4be0b83644451c3e1f19 |
Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares
-
Organizational Ambidexterity: A Study in Brazilian Higher Education Institutions
por: Soares,Juliano Lima, et al.
Publicado: (2018) -
A COMPARISON IN EDUCATION & TRAINING APPROACHES BETWEEN DEVELOPED & DEVELOPING COUNTRIES
por: Mohamed Amaimin, et al.
Publicado: (2021) -
Institutional Aspects of Sustainability for Irrigated Agriculture in Arid and Semi-Arid Regions
por: del Callejo,Iván, et al.
Publicado: (2009) -
Proposing a decision model for privatization of newsprint paper industry by applying ANP
por: Majid Azizi, et al.
Publicado: (2016) -
Customer Knowledge Management (CKM): Model Proposal and Evaluation in a Large Brazilian Higher Education Private Group
por: Alessandro Henrique de Souza Miake, et al.
Publicado: (2018)