Model for the diagnosis of quality in service processes: A case study applied to a private higher education institution
In an increasingly competitive environment, the quality of the services offered by organizations is a decisive factor to ensure their success. Most of the time, the service can be defined as a series of activities of an intangible nature, occurring through the interaction between the company and the...
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| Auteurs principaux: | , , , , , |
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| Format: | article |
| Langue: | EN |
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Taylor & Francis Group
2019
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| Accès en ligne: | https://doaj.org/article/5598efc5a69d4be0b83644451c3e1f19 |
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